I've been Googling this but apparently moto x isn't a great specific search term..
Got a moto x for Christmas! But.. barely got to use it.. signed in with my google and it automatically started updating some apps.. then I got a pop up that a critical device update was available, so I connected to wifi and dl and installed it.. about 41 MB.. then another critical update pop up.. over 300 MB size this time. I let it download then came back later and tapped install. Ever since then my phone is unusable. Everything I open makes a message come up that "unfortunately" it has to close. I tried force rebooting. Nothing. I couldn't even get far enough into settings to factory reset. So I booted to recovery, tried wiping cache, tried hard reset.. the phone booted and asked me to select language and log in google, but still same force close and freezing issues. Is there anything I can do? I got it at best buy ..is it a lemon that I should return?
Thanks so much for your help! Appreciate it.. I was excited about this phone!
Got a moto x for Christmas! But.. barely got to use it.. signed in with my google and it automatically started updating some apps.. then I got a pop up that a critical device update was available, so I connected to wifi and dl and installed it.. about 41 MB.. then another critical update pop up.. over 300 MB size this time. I let it download then came back later and tapped install. Ever since then my phone is unusable. Everything I open makes a message come up that "unfortunately" it has to close. I tried force rebooting. Nothing. I couldn't even get far enough into settings to factory reset. So I booted to recovery, tried wiping cache, tried hard reset.. the phone booted and asked me to select language and log in google, but still same force close and freezing issues. Is there anything I can do? I got it at best buy ..is it a lemon that I should return?
Thanks so much for your help! Appreciate it.. I was excited about this phone!