A
AC Question
Hi,
I purchased new Moto X Play couple of days back and it has been working absolutely fine but now since last 3-4 days, my lock screen gets freezed and i am not able to open it until i press my power button twice, once to turn off the display and again to turn on and then it works fine. The problem doesn't happen all the time but sometimes. I am not sure what's the problem. I am using a glass screen guard purchased locally and i tried to do factory reset and restored my app automatically. Previously sometimes my screen was freezing while on call, e.g. i am on call and i can't disconnect the call without pressing power button twice. After factory reset this problem seems to be gone however i am still getting stuck at lock screen sometimes and touch doesn't work.
Please suggest if there is some hardware issue and i should seek replacement or some app is causing it. I tried searching for answers related to this topic but didn't find any.
Thanks for your response in advance !!
I purchased new Moto X Play couple of days back and it has been working absolutely fine but now since last 3-4 days, my lock screen gets freezed and i am not able to open it until i press my power button twice, once to turn off the display and again to turn on and then it works fine. The problem doesn't happen all the time but sometimes. I am not sure what's the problem. I am using a glass screen guard purchased locally and i tried to do factory reset and restored my app automatically. Previously sometimes my screen was freezing while on call, e.g. i am on call and i can't disconnect the call without pressing power button twice. After factory reset this problem seems to be gone however i am still getting stuck at lock screen sometimes and touch doesn't work.
Please suggest if there is some hardware issue and i should seek replacement or some app is causing it. I tried searching for answers related to this topic but didn't find any.
Thanks for your response in advance !!