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    Default iMessage preventing texts from delivering to Android Moto X

    This might end up being a rather vague question but I'll give it a go. Ever since activating my Moto X, communication between my phone and other people's iPhones has been very unreliable. They're not getting my texts and vice versa. But oddly, it's not ALL of my friends with iPhones, it's just some of them. When I had my iPhone I don't remember having any issues texting people with Android devices. What could be going on here?

    Posted via Android Central App
  2. #2  
    Ry
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    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by djr7572 View Post
    This might end up being a rather vague question but I'll give it a go. Ever since activating my Moto X, communication between my phone and other people's iPhones has been very unreliable. They're not getting my texts and vice versa. But oddly, it's not ALL of my friends with iPhones, it's just some of them. When I had my iPhone I don't remember having any issues texting people with Android devices. What could be going on here?

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    Did you shut off I message before switching?

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  3. Thread Author  Thread Author    #3  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by Ry View Post
    Did you shut off I message before switching?

    Posted via Android Central App
    I don't believe I did. Could that be the culprit? Is there anything I can do at this point?

    Posted via Android Central App
    yyue likes this.
  4. #4  

    Default re: iMessage preventing texts from delivering to Android Moto X

    iMessage is always a culprit. Call your carrier and make sure they have iOS provisioning turned off for your device.

    Quote Originally Posted by djr7572 View Post
    I don't believe I did. Could that be the culprit? Is there anything I can do at this point?

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  5. Thread Author  Thread Author    #5  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by ModernPiratePrincess View Post
    iMessage is always a culprit. Call your carrier and make sure they have iOS provisioning turned off for your device.
    Do I need to talk to someone in tech support?

    Posted via Android Central App
  6. #6  
  7. #7  

    Default re: iMessage preventing texts from delivering to Android Moto X

    No, anyone can help. Basically, there is a little different provisioning for iMessaging on the carrier side. It has to do with carrier routing.

    Quote Originally Posted by djr7572 View Post
    Do I need to talk to someone in tech support?

    Posted via Android Central App
  8. Thread Author  Thread Author    #8  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by ModernPiratePrincess View Post
    No, anyone can help. Basically, there is a little different provisioning for iMessaging on the carrier side. It has to do with carrier routing.
    Ok thanks. Is this usually a pretty simple fix, or am I in for a nightmare here?

    Posted via Android Central App
  9. Thread Author  Thread Author    #9  

    Default re: iMessage preventing texts from delivering to Android Moto X

  10. #10  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Do you have any other apple devices? First go to each of them (iPad, iPhone, iPods, or Macs) and remove your phone number from iMessage. Then make sure that they are texting your phone number and not your iCloud address. If that doesn't help, then contact your provider to make sure your on the right messaging plan.
  11. #11  

    Default re: iMessage preventing texts from delivering to Android Moto X

    God I am glad I no longer have a iOS device and iTunes is uninstalled from my pc.

    Posted via Android Central App
  12. #12  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by ModernPiratePrincess View Post
    iMessage is always a culprit. Call your carrier and make sure they have iOS provisioning turned off for your device.
    Quote Originally Posted by ModernPiratePrincess View Post
    No, anyone can help. Basically, there is a little different provisioning for iMessaging on the carrier side. It has to do with carrier routing.
    Actually, it's an Apple thing. 5 minute call, and they revoke the certificates. No carrier side afaik. Wasn't for me at all.

    Quote Originally Posted by djr7572 View Post
    Do I need to talk to someone in tech support?

    Posted via Android Central App
    Call Apple, 800-My-Apple.
  13. #13  
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    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by djr7572 View Post
    This might end up being a rather vague question but I'll give it a go. Ever since activating my Moto X, communication between my phone and other people's iPhones has been very unreliable. They're not getting my texts and vice versa. But oddly, it's not ALL of my friends with iPhones, it's just some of them. When I had my iPhone I don't remember having any issues texting people with Android devices. What could be going on here?

    Posted via Android Central App
    You need to do 2 things.

    1. Turn off iMessage on your own iPhone.
    2. Make sure your friends have selected "send as text message" when iMessage is unavailable in their own iMessage settings.

    If those do not fix it you can call Apple and they can do the certificates thing.
  14. #14  
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    Default re: iMessage preventing texts from delivering to Android Moto X

    Are you sure your some of your friends are not getting your texts? Your friends aren't trying to tell you something by claiming "I never got your text", are they?
    ultravisitor likes this.
  15. Thread Author  Thread Author    #15  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by bobbob1016 View Post
    Actually, it's an Apple thing. 5 minute call, and they revoke the certificates. No carrier side afaik. Wasn't for me at all.



    Call Apple, 800-My-Apple.

    How, exactly, should I explain this to Apple? What do I need to ask them to do specifically? Just wanna make sure I'm requesting the right thing.

    Posted via Android Central App
  16. Thread Author  Thread Author    #16  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by Oofa View Post
    Are you sure your some of your friends are not getting your texts? Your friends aren't trying to tell you something by claiming "I never got your text", are they?
    I assure you, this isn't the issue

    Posted via Android Central App
  17. #17  

    Default re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by djr7572 View Post
    How, exactly, should I explain this to Apple? What do I need to ask them to do specifically? Just wanna make sure I'm requesting the right thing.

    Posted via Android Central App
    Just say "I need my certificates revoked."
  18. Thread Author  Thread Author    #18  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    So, talked to a senior Apple Care rep and he had my number "unregistered" with iMessage so this should solve the problem. He said give it 24 hours (worst case) to fully take effect. So hopefully this does the trick.

    Thanks everybody!

    Posted via Android Central App
  19. #19  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    I had this exact same issue and there is one more step to guarantee that you will receive all texts from your remaining iPhone friends.

    -Anyone who has you in their iPhone contacts must manually go into their contacts and change your number from listed as an iPhone to Mobile

    If not their phone will always try to push their messages to you through the iMessage servers first and will eventually fail to send. I spent an hour with an Apple tech and while she did have to remove my phone number from the server she also informed me that I needed to contact all my iPhone buddies and have them change my contact.
  20. #20  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by Ben_on_fire View Post
    I had this exact same issue and there is one more step to guarantee that you will receive all texts from your remaining iPhone friends.

    -Anyone who has you in their iPhone contacts must manually go into their contacts and change your number from listed as an iPhone to Mobile

    If not their phone will always try to push their messages to you through the iMessage servers first and will eventually fail to send. I spent an hour with an Apple tech and while she did have to remove my phone number from the server she also informed me that I needed to contact all my iPhone buddies and have them change my contact.
    That would be SO irritating.
  21. Thread Author  Thread Author    #21  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by Ben_on_fire View Post
    I had this exact same issue and there is one more step to guarantee that you will receive all texts from your remaining iPhone friends.

    -Anyone who has you in their iPhone contacts must manually go into their contacts and change your number from listed as an iPhone to Mobile

    If not their phone will always try to push their messages to you through the iMessage servers first and will eventually fail to send. I spent an hour with an Apple tech and while she did have to remove my phone number from the server she also informed me that I needed to contact all my iPhone buddies and have them change my contact.
    What a pain in the a**. Why did they have you on the phone for so long? The guy I spoke to had it done in pretty short order. But yes, I do plan to have all my iPhone contacts update me in their address book. Now I wish I had known about this before I deactivated my iPhone.

    Posted via Android Central App
  22. #22  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by djr7572 View Post
    So, talked to a senior Apple Care rep and he had my number "unregistered" with iMessage so this should solve the problem. He said give it 24 hours (worst case) to fully take effect. So hopefully this does the trick.

    Thanks everybody!

    Posted via Android Central App
    You can have them take less than 24 hours if they make sure they have "Send as SMS" turned on in Settings -> Messages. Same if they delete the message thread.

    Quote Originally Posted by Ben_on_fire View Post
    I had this exact same issue and there is one more step to guarantee that you will receive all texts from your remaining iPhone friends.

    -Anyone who has you in their iPhone contacts must manually go into their contacts and change your number from listed as an iPhone to Mobile

    If not their phone will always try to push their messages to you through the iMessage servers first and will eventually fail to send. I spent an hour with an Apple tech and while she did have to remove my phone number from the server she also informed me that I needed to contact all my iPhone buddies and have them change my contact.
    Actually, there isn't an option for iPhone anymore, I think that ended with iOS 6. Well, needing to do that ended there I think.

    Quote Originally Posted by ultravisitor View Post
    That would be SO irritating.
    Yes, it is, but they have decentralized servers, so that 24 hours is somewhat valid. The only reason it isn't a big deal the other way (Android to iOS when you have Hangouts) is that there is Hangouts for iOS. Funny thing is Steve Jobs said he wanted to make iMessage and Facetime universal, as he knew otherwise no one would use them.
  23. #23  
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    Default Re: iMessage preventing texts from delivering to Android Moto X

    iMessages strikes again

    Is this something newer with Apple? I don't remember hearing about this in the past but it seems to be a real issue recently.
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  24. #24  
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    Default Re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by VDub2174 View Post
    iMessages strikes again

    Is this something newer with Apple? I don't remember hearing about this in the past but it seems to be a real issue recently.
    I don't think it's new. I think we hear more about now as more people are giving Android a try. I have an iPhone that I use sometimes and as long as I turn off iMessage before going back to Android everything is OK usually. The wildcard is with friends, family and clients that have iPhone. If they don't have messages set to send as sms if iMessage fails then there is an issue still. To me it is really poor execution on the part of Apple. I understand they are using this as a way to keep people in their ecosystem but they punish their own customers when they can't get a message to a former user because they didn't know any better.

    Sent from my Moto X
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  25. #25  

    Default Re: iMessage preventing texts from delivering to Android Moto X

    Quote Originally Posted by VDub2174 View Post
    iMessages strikes again

    Is this something newer with Apple? I don't remember hearing about this in the past but it seems to be a real issue recently.
    Its a known issue for a very long time... Thats why i never use imessage
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