Going mute during calls?

evanthx

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Nov 10, 2009
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My wife's droid has a habit of going mute during phone calls. The screen turns off properly, I checked that and have had her watching for it. But it's a fairly regular occurrence - she'll be talking and pow! Mute!

I have no idea how it's happening, she doesn't think she's hitting any buttons or anything. Googling hasn't turned anything up. Does anyone have any ideas?