Screen stays on unless I press the power button.

A

AC Question

I have a Samsung Galaxy Note 3.. for the last two weeks for some reason my screen is always active unless I press the power button.. I've checked and made sure my screen inactivity is set to 15 seconds and I read that I should check my accessibility but couldn't see anything in there.. also tried looking at my smart stay but that is off... is there anything else I can try?

Side note: If i get a notification at midnight and i dont see it until 7am my screen will stay on for hours.... annoying as hell especially if my phone isnt on charge.. just wastes my battery.
 

srkmagnus

Retired Moderator
May 23, 2010
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If you haven't already, reboot the device and see if that fixes the problem. If it doesn't, then perform a factory reset but be sure to back up all your data before hand. Let us know how that works.
 

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