Samsung.com return, still haven't gotten my refund

[melonzzzzz]

Went to post this in the Samsung.com return thread but saw it was locked.

I returned my Note 7 in my fireproof box but still haven't received my refund. It was delivered 11/28.

Calls to Samsung CS just end up in them asking me to wait as they are processing a large number of phones.

Is anyone in the same situation?

Did you receive an email stating the check was on the way?

 

[sncstep4]

They received my phone 10/11/2016. They tell me to wait another 2 weeks every time I call. They telling me I should have received it by now along with a email. Very frustrating !

 

[jhimmel]

Not good. I was forced to send mine back as well. Now they have my phone, and my money, and I am at their mercy for THEIR screw up. Like we haven't been inconvenienced enough. I had also purchased a costly battery backpack for my Note 7 from them, and don't even know if I want to go through the hassle of trying to get THAT returned and refunded. I have over $1,000 spent in Phone and accessories, some of which I know I will never get back. All of this is part of the reason I didn't even want to return the thing.

So far, they have not even acknowledged receiving the phone back - although tracking says they got it last week.

 

[jhimmel]

Spent 45 minutes on the phone with them yesterday (got disconnected 20 minutes into the first call and had to call again). They said to call back in a week if I don't receive it by then. Awesome...

 

[jhimmel]

Does anyone actually ever get a refund from Samsung.com? Just called again and was told to wait another 2 weeks. Yes, he was serious. That will make ONE MONTH to process a refund (IF it actually happens - which it probably won't).
Samsung.com sucks, big time.
I have nothing. They have my phone and my money. No one on the phone there seems to have any clue what they are supposed to do.

 

[jhimmel]

Got my refund! Miracles do happen.

 

[ol_jackburton]

Got my refund! Miracles do happen.

when did you ship it to them?

 

[jhimmel]

when did you ship it to them?

I think it was third week January.

 

[ol_jackburton]

I think it was third week January.

ok good, i will not get worried yet.

 

[jhimmel]

ok good, i will not get worried yet.

Be warned, I had to make several calls to get it into their system for approval and processing. If I didn't call, nothing would have happened. So make sure you contact them.

 

[ticketbabe2]

I purchased my Note 7 from Best Buy & did 1st & 2nd recall returns with them. Verizon & Best Buy did refunds with little trouble. Plus I got extra credit @ Best Buy. My best choice for buying new phones..in person.

 

[ol_jackburton]

I received the email from samsung support telling me that a compensation request has been submitted on my behalf.

I returned my around the end of January

 

[ol_jackburton]

I received the email from samsung support telling me that a compensation request has been submitted on my behalf.

I returned my around the end of January

Received my check yesterday 4/11/17, so 3 months it took.

 

[bazil747]

Be warned, I had to make several calls to get it into their system for approval and processing. If I didn't call, nothing would have happened. So make sure you contact them.

What number for Samsung did you called?