My fingerprint scanner isn't working & forgot my alternate password! Plz tell me there is hope!!!

[aligator1113]

My fingerprint scanner isn't working & forgot my alternate password! Plz tell me there is hope!!!

I've tried everything to get into my phone. I've tried every password I've used in the past two years to no avail. I really really really really don't want to do a factory reset. I'll lose all my music :'( Thankfully my pics are backed up. Can anyone help??????

 

[au518987077]

Re: My fingerprint scanner isn't working & forgot my alternate password! Plz tell me there is hope!!

There is hope, go to findmymobile.Samsung.Com assuming you use Samsung account on the device. There is an option to unlock the device once you log in to your account and then you can go in and change your security options