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  1. Thread Author  Thread Author    #1  

    Default Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    My fingerprint scanner was working just fine for a week now but tonight it wouldn't pick up my fingerprint anymore. When i went to try to delete out old prints and put new ones in, it won't take my alternate password (although the main lock screen will). When i try to change the alt password on the fingerprint scanner settings screen I get an error that says "an error has occurred with the fingerprint sensor. If it continues please restart your device."

    I've restarted and tried everything to no avail. There's nothing online about it yet either. The only thing I can think of is that today I tried to link my Paypal account with my fingerprint. It was an odd process and in doing it Samsung installs an app called "NNL Fingerprint Passport". Perhaps there's a bug with this coming on my phone and overwriting my settings? I've disabled it to no avail as well. I'm pretty stuck now.
  2. Thread Author  Thread Author    #2  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Seems I'm the only one to run across this bug so far, hah.
  3. #3  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    No - it's just happened to me. I agree it's a software bug - and my only solution was to do a factory reset and use a pin code to unlock in future rather than the scanner. I did not link with a paypal account and therefore think this is a phone bug.
  4. Thread Author  Thread Author    #4  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Quote Originally Posted by Paul C Wilson View Post
    No - it's just happened to me. I agree it's a software bug - and my only solution was to do a factory reset and use a pin code to unlock in future rather than the scanner. I did not link with a paypal account and therefore think this is a phone bug.
    Interesting. I'm probably going to have to do a factory reset as well. What an awful bug, interesting that it's taking a little time to pop up, I wonder what the cause is.
  5. #5  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I have installed the paypal link app today and connected it with my fingerprint and it is still currently working fine for me - Hope I don't develop this issue!
  6. #6  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I also have encountered this problem and i have not downloaded anything to do to paypal and this device hasn't registered with the official Samsung webpage so you cant report it either? Really stuck on what to do but if I have to, here goes factory default!
  7. #7  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I too have the same issue from last night. Does anyone no if its resolved when its has a factory reset?
  8. #8  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Whilst the problem was solved by a reset in my case I have to be honest and say I am not going to use the scanner regularly again until there's a software update in case it recurs. Suspect a lot more cases will arise as more people use the phone over a longer period of time.
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  9. #9  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Yesterday my whole S5 operation went on the fritz...pictures took 5-10 seconds to take, Gmail wouldn't send out attachments, calls and texts were delayed and dropped and then last night the finger print reader failed. Likewise, it wouldn't accept my alternate password. I thought I was going to be able to reset it via my Google login, but after trying several times all I have been able to do is access my device and I have no security to prevent unwanted access. Battery life is awful, too, in the past few days. I haven't set any passwords to my fingerprint for other apps, either. I welcome solutions before I do a factory reset, as there's a ton of stuff I will need to back up before that.
  10. #10  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I don't remember, but when you set up the fingerprint scanner, does it ask you to verify your password or does it just take the first attempt?
  11. #11  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Samsung didn't implement this as well as Apple's implementation.

    Sent from my LG-D801 using Tapatalk
    nj1266 likes this.
  12. Thread Author  Thread Author    #12  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Still no solutions to this that anyone has found I assume? I'm holding off on a factory reset for now and just not using the scanner.
  13. #13  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Quote Originally Posted by econoar View Post
    Still no solutions to this that anyone has found I assume? I'm holding off on a factory reset for now and just not using the scanner.
    There is no solution other than exchanging for a new phone. My first S5 had the same problem. Factory reset will not fix it. Go and swap your phone out now.
    debdroid1a likes this.
  14. #14  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Quote Originally Posted by econoar View Post
    My fingerprint scanner was working just fine for a week now but tonight it wouldn't pick up my fingerprint anymore. When i went to try to delete out old prints and put new ones in, it won't take my alternate password (although the main lock screen will). When i try to change the alt password on the fingerprint scanner settings screen I get an error that says "an error has occurred with the fingerprint sensor. If it continues please restart your device."
    I've restarted and tried everything to no avail. There's nothing online about it yet either. The only thing I can think of is that today I tried to link my Paypal account with my fingerprint. It was an odd process and in doing it Samsung installs an app called "NNL Fingerprint Passport". Perhaps there's a bug with this coming on my phone and overwriting my settings? I've disabled it to no avail as well. I'm pretty stuck now.
    How do you delete old prints? I can not find how to do that anywhere!
  15. #15  
    jokout1's Avatar

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    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    just a quick question...are your date and time on the device correct? I ran into a similar issue with not being able to access a lot of things on my S5 couldn't even access google play store or google account!
    After a bit of searching I found out this can happen when for some reason Android screws up the time and date it basically freezes up a lot of systems on the phone...not sure if this is your problem but it sure worked for me! Reset date and time!
    Hope this works...also, my problem wasn't a Samsung issue but an Android issue

    Cheers
  16. #16  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Quote Originally Posted by NJMama View Post
    How do you delete old prints? I can not find how to do that anywhere!
    Nvm. I found it.
  17. #17  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I have had this same issue and after a factory reset it has worked well for me

    Sent from my SM-G900V using AC Forums mobile app
  18. #18  
    MrJDStokes's Avatar

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    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I am experiencing the same issue, I will hold off doing a reset and hope there is an update.

    Sent from my Galaxy s5
  19. #19  
    xy17's Avatar

    Posts
    2 Posts

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I have the same issue since 1 week, unfortunately, my 15 days have passed and I can't return and exchange it. I tried a factory reset from the recovery it didn't work though, Q.Q.
  20. #20  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    On the locked home screen click Alternate Password option and enter incorrect passwords multiple times. Click cancel after unsuccessful attempts. On the home screen you will find an option to unlock the phone with google account. Use that to unlock the phone and you will be redirected to the Lock Screen settings of the phone. Select any other option to lock the phone like swipe or number lock.
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  21. #21  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    My finger print scanned into the software just fine but I couldn't get it to work to unlock the phone. Had to use the password to get in and disable teh fingerprint thingy. I won't be using it.
  22. #22  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    If I know Sammy they will fix any bugs soon they just want to get it right just give them some time

    Posted via Android Central App
  23. #23  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    phone been working for a month or so and worked fine. all of sudden i hit the exact same problem as you described. Im not sure if i should reset and setup my phone all over again or to try getting a replacement in case its faulty .
  24. #24  

    Smile Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    Fixed it with a factory reset. Cant wait. Sammy to slow to update / provide patch.
    Happened to me after 3 weeks of using. Hope this time it'll last longer.
    Confirm it is not hardware issue, at least for me it isn't.
  25. #25  

    Default Re: Pretty nasty bug with my Galaxy S5 fingerprint scanner, need help.

    I had this problem after one month buying my phone.It is a contracted phone.I did the factory reset.At the beginning it worked then it failed again and again.So I decided to take it to m carrier which I purchased my phone by contract.They told me they can't do anything I need to take it to the Samsung.I went to Support Center and they told me that they can't open it.So I called the Samsung Support Center and they sent me a bag.I put my phone and sent it back.Almost one week later they sent my phone with a letter.In this letter ,it is written that one of the engineer has diagnosed the fault and completed a successful repair.However they didn't mention what the problem was.The problem is fixed at the end.I realised that when I shake the phone( I found out accidentally) there is a sound coming from the phone inside.It sounds like something is loose.It is really irritating to have these kind of problems.It is a new phone.I called the Support Centre again.The guy made me wait for a while and then he said I let the technical department know and they are going to call me in 2 days and no news from them.Besides their Quality Team checked the phone after it was repaired.How come they can't realise it.I really regret to buy a phone from Samsung.
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