I recently noticed a couple light scratches on the screen when I went to install a screen protector after looking at it with a flashlight. I know theres no way to remove them and I don't know how they got there as I'm very careful with it and never dropped it. My question is will verizon exchange it for a new one even though I've had it over 2 weeks? How will they address this issue being I have asurion insurance but I don't know their policy or if they have any fees I'll have to pay. Sorry for the rant but I've been really bummed about it I'm pretty anal when it comes to things like my phone or computer mainly expensive items...even my bike those 3 things Im kind of ocd about. If you have had similar experiences or dealt with asurion Please Help. Your insight is greatly appreciated.
I know the corporate stores have a 14 days return/exchange period on phones, private and 3rd party retailers may vary, not to sure. However, if there are scratches they will probably make you go through the Asurion because the scratches are physical damage which voids warranty, unless you can prove somehow it came out of the box with scratches. I always inspect my phone before I leave a store just in case, and also put screen protectors on ASAP. Doesn't matter how careful you are, scratches to the screen can happen. I would say it wouldn't hurt to at least try and bring it in and see if they will exchange it for you. As far as doing the Asurion claim, I just looked at my information, there is a deductible, and if I remember right for Android phones it is between $50 and $100 to replace through the insurance option. Hope this helps.
Wanted to add that if it is just cosmetic damage, then it is cover-able by warranty possibly too if it is a manufacturing issue.