We popped the battery out and it's okay now, I know there is another thread on this but I don't see any resolution on whether a factory reset is the fix or he needs a software update or what.
It could of just been a crash. If it happens all the time though it could definitely be some defective hardware.
Sent from my T-Mobile Note 3 using AC Forums.
Hope it's not hardware, his 14 days expired for exchange. He does have insurance though.....Crossing fingers