Backup issues
Sorry if this question has been asked before, but I am a newbie to Android and haven't a clue how it all works (Iphone user previous years) I purchased recently a Samsung S5 and was having all sorts of problems with it, so network provider decided it was a dodgy phone. It was exchanged for a new phone, but I read online how to backup and sync everything to my Google account (or so I thought). I thought it would be pretty straightforward, I would turn on my new phone select the restore from a previous backup and hey presto all my apps, photos etc would appear in my new phone with previous settings etc. nothing. I have logged into my google account and my contacts have synced, but not my photos or calendar, music.. I am gutted, what did I do wrong, help please. I am using Lollipop system
Sorry if this question has been asked before, but I am a newbie to Android and haven't a clue how it all works (Iphone user previous years) I purchased recently a Samsung S5 and was having all sorts of problems with it, so network provider decided it was a dodgy phone. It was exchanged for a new phone, but I read online how to backup and sync everything to my Google account (or so I thought). I thought it would be pretty straightforward, I would turn on my new phone select the restore from a previous backup and hey presto all my apps, photos etc would appear in my new phone with previous settings etc. nothing. I have logged into my google account and my contacts have synced, but not my photos or calendar, music.. I am gutted, what did I do wrong, help please. I am using Lollipop system