Recovery mode

[shiggins316]

Hey. I turn my phone off and then hold. Volume up, power and home button until I see the Samsung logo but my phone won't into recovery mode. I have been in it before and deleted my cache but now it won't work. Facebook sometimes runs very slow or not at all even though I have a strong internet connection. This is why I am trying to delete cache

Any help guys?

 

[B. Diddy]

When you see the Samsung logo, are you releasing the Power button, while still holding Home and Vol Up, as described here? https://support.t-mobile.com/docs/DOC-21095

 

[shiggins316]

When you see the Samsung logo, are you releasing the Power button, while still holding Home and Vol Up, as described here? https://support.t-mobile.com/docs/DOC-21095

I have had no problem doing it untill now. I didnt used to release the power button when the samsung logo comes up and it used to allways work. I tried it like you said then but it booted into safe mofe. No android logo popped up

 

[B. Diddy]

Strange. I used this method on my wife's Note5, and it worked fine. Did you just recently get the Marshmallow update? That might have changed things slightly.

 

[shiggins316]

No i havent had any updates. Its really weird. Maybe there is an app i can use to delete cache

 

[B. Diddy]

Another possibility is that one of the buttons is malfunctioning. Have you noticed any issues with using any of the buttons?

 

[rbarnes65]

Hold volume up, power and home button. Release home button when the logo appears.

Galaxy S6 Edge +