Andy Bell
Well-known member
Hi,
I'm in the UK and signed up with Three mobile and got the S6, I too had a rattly/loose home button, noticed it as soon as I got home. I took it back to the store and they checked it against the display model and said that was the same so no issue and wouldn't exchange the handset.
I wasn't satisfied so contacted Samsung via live chat, the basically said what I was experiencing wasn't normal and needed to be taken back to the place of purchase, backed up with the chat transcript I went back to the store and agreed to exchange without much hassle.
Thankfully I now have a black S6 32gb with the perfect solid home button! Just hope it stays that way.
Andy.
I'm in the UK and signed up with Three mobile and got the S6, I too had a rattly/loose home button, noticed it as soon as I got home. I took it back to the store and they checked it against the display model and said that was the same so no issue and wouldn't exchange the handset.
I wasn't satisfied so contacted Samsung via live chat, the basically said what I was experiencing wasn't normal and needed to be taken back to the place of purchase, backed up with the chat transcript I went back to the store and agreed to exchange without much hassle.
Thankfully I now have a black S6 32gb with the perfect solid home button! Just hope it stays that way.
Andy.