So this is the reply I got from samsung.
"Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be inconvenient as the touch screen is not being recognized in all the parts of the screen. I will provide you with the troubleshooting steps which may resolve the issue.
There are no reported issues with respective to any of our products and we do not have access to Non-Samsung websites.
Possible causes:
1. An accessory, such as a case or screen protector, is preventing the screen from responding.
2. A third-party application has caused the phone not to respond.
3. Hands are wet or lotion was just applied to hands.
4. The phone has experienced some type of physical or liquid damage.
Troubleshooting:
1. Remove any accessories such as a case or screen protector.
2. Clean the screen with a dry cloth to remove any excess oils or dirt.
3. Dry hands and/or remove any lotions from your hands.
4. Perform a Soft reset on the phone. Soft Reset will refresh the internal circuit of the phone and close all the apps that are running background.
Press and hold the Power and Volume down key for 7 seconds simultaneously for approximately 7 seconds till the phone reboots.
5. It may be necessary to boot your phone in Safe Mode to check whether or not added applications are causing problems with the phone. Safe Mode will load only basic system software. Please follow the below instructions to boot the phone into Safe Mode.
a. Power the phone OFF.
b. Press and hold the Power key.
c. When the phone vibrates; release the Power key and immediately hold down the Volume Down key
d. Keep pressing the Volume down key until the phone boots up completely.
e. If successful, Safe Mode will appear on the phone screen in the bottom left corner.
If the phone is working as expected after you put the phone into Safe Mode, the issue may be due to a recently updated or installed app. To uninstall any downloaded apps by following the below steps.
a. Touch Settings.
b. Touch Application manager.
c. Touch the app to uninstall and tap on uninstall.
If the issue isn’t fixed, perform a Factory Reset on your phone. Factory reset steps will completely reset the phone, deleting ALL settings and all data on the phone (including phonebook entries, pictures, games, and messages). Please back up the phone data by following the below steps.
Please install the Smart switch application on your PC and connect your phone using USB cable to transfer the data.
Direct Download for PC:
Samsung Smart Switch™: Transfer Contacts, Music & More
For Mac:
https://forums.androidcentral.com/e...ownloads%2FSmartSwitch_Mac.dmg&token=8z-6NHxj
Steps to backup data to the PC:
1. Connect your Samsung phone to your computer using a USB cable.
2. On the Smart Switch screen, click MORE.
3. Click Preferences, and then select the Backup items tab.
4. Select the content types you would like to back up, and then click OK.
5. Click Backup on the main Smart Switch screen. It may take several minutes for the backup to be completed.
6. A screen appears, informing you that the backup is complete. Click Confirm.
Most of the issues should be resolved by a Factory Reset. If the issue persists after a Factory Reset, it seems to be an issue with the phone and the phone needs to be examined physically to find the root cause/service.
Samsung provides 1 year warranty on the phones from the date of purchase. Any physical or liquid damage on the phone will not be covered under warranty. For more information regarding the warranty on your phone, please refer the web link mentioned below:
Link:
Samsung
The service process takes 2 business days to ship in and 2 business days to ship out the phone. It requires 5-7 business days to fix the issue once our technicians receive the phone at our service center.
Package the product in a corrugated box with adequate packaging material (i.e. bubble wrap, peanuts, newspaper), so that the product is cushioned appropriately to eliminate the possibility of damage to the product.
You will get a shipping label in your e-mail address once they file a service request. The link for the e-label will be active for up to 10 days, after the 10 days the link will expire and then you will need to call back in to have the e-label resent. Please send the phone within 3 days of being sent the e-label.
All phones sent in for repair go through a full reset and re-flash. Phone content is deleted including: photos, videos, messages, data files, music, etc. Back up the data on the phone before sending the phone for service.
We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with an option to pay for repair. If the damage is not caused by external source, the phone will be repaired In-Warranty.
You may opt for any of the below provided options:
1. Check possible options by contacting carrier/place of purchase.
2. If the phone is insured, please contact your insurance provider and check for the available options.
3. You may contact our chat support team who can file a Service Request on your behalf and will email you the shipping label after filing a Service Request. (Link:
Contact Samsung Support)
4. You may also file the service request yourself by filling in the details in below provided link
Link:
Samsung
5. You may also contact our voice support team for further assistance in filing a service request for your phone. Please contact our voice support at 1-888-987-4357, Mon-Fri: 7:00 A.M. to 2:00 A.M. (CST), Sat-Sun: 9:00 A.M. to 10:00 P.M. (CST), to send it to Samsung service center.
6. You can also check your nearest Samsung service center by entering your area ZIP Code in the below link. Please contact our Voice/Live chat support to know more details on walk-in-centers.
Link:
Samsung US | Find Service Location
I appreciate your patience and efforts for performing the above steps.
Should you desire additional assistance, we invite you to access the above web-link to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at
https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products. "
Soooo... they don't have access to any websites that aren't samsung.....
If the next software update doesn't address this issue...I'm gonna sell the phone and go with another brand .
One plus 3 looks promising
Apple is good too.
I'm very disappointed in Samsung.
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