Anyone else having issues with T-mobile autopay?

[Rumblee1]

Last month, I changed my payment method on both my autopay accounts. But today T-mobile still tried to bill my old account which I deleted from my autopay account. When I went to check it on line, they have my new correct account, and my old account is no longer there. What's going on?

 

[B. Diddy]

Have you already chatted with their support, either through the T-Mobile app or on their website?

 

[o4liberty]

I do auto pay for the discount but manually pay it each month to be sure. My bank told me it’s the safer way so nothing gets screwed up.

 

[mustang7757]

Call customer care

 

[mustang7757]

I do auto pay for the discount but manually pay it each month to be sure. My bank told me it’s the safer way so nothing gets screwed up.

I dint like auto pay , always manual.

 

[Rumblee1]

Was on hold for over an hour. Gave up and figured it out myself. Seems that when you put in a new card, you must re-activate autopay or it will still try to charge your old catd. Thanks for everyone's input.

 

[B. Diddy]

Good to know. BTW, did you try the chat instead to speak to customer support? That might've taken less time (although I'm not sure if they can handle billing questions through the chat).