Assistant Reminders Freezing

[Android Central Question]

When I open any given reminder on my phone, whether from a notification or from the reminders list, the screen which ensues is almost entirely unresponsive.

All attempts to edit any reminder fail to produce a response, as does the back button (within the app, not the phone's back button).

Occasionally the delete button will work, but only rarely. Repeat attempts to press buttons results in the "Google isn't responding" alert.

This was occurring prior to my reinstall of the OS a few weeks ago (undertaken in part because of this issue), and continues now. I have tried emptying the cache and storage, as well as re-installing the app, to no avail. I even tried cussing at it!

Other than this issue, the phone is quite stable, and I'm running the final update of Android 11. All assistance will be appreciated.

 

[B. Diddy]

Welcome to Android Central! Which phone?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[jaydubbitydub]

I'm registered, and my phone is a Pixel 2 XL. I'm giving myself 30 lashes for forgetting to include that information.

 

[Kizzy Catwoman]

Is your 2xl working in other apps? My husband's 2xl stopped responding and it turned out to need a replacement screen. The insurance replaced the whole phone instead.

 

[B. Diddy]

Does it also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

 

[mustang7757]

Let us know after safe mode if still a issue

 

[jaydubbitydub]

Re: Kizzy Catwoman: My phone is working fine in all respects other than the issue I described.

Re: B. Diddy and mustang7757: I've never booted in safe mode and after several minutes of tinkering, I can't get Assistant to work at all.

 

[mustang7757]

Re: Kizzy Catwoman: My phone is working fine in all respects other than the issue I described.

Re: B. Diddy and mustang7757: I've never booted in safe mode and after several minutes of tinkering, I can't get Assistant to work at all.

Hi, then go to Google app and long press it then tap info>go to storage and tap>clear data then force stop it

 

[jaydubbitydub]

Clearing storage data and forcing a stop had no impact, and i had tried it a number of times prior to creating this post.

 

[mustang7757]

Clearing storage data and forcing a stop had no impact, and i had tried it a number of times prior to creating this post.

Go same method but upper right corner tap uninstall the update and test

 

[jaydubbitydub]

Still no luck.

 

[mustang7757]

Try safe mode if still no go then most likely factory reset

 

[jaydubbitydub]

Well, as I said in my original post, I did a reinstall a few weeks ago at least partly because I was experiencing this issue. Perhaps it would make more sense for me to look for other apps to use as a workaround rather than reinstalling again even though a reinstall has already failed as a solution.

 

[mustang7757]

Well, as I said in my original post, I did a reinstall a few weeks ago at least partly because I was experiencing this issue. Perhaps it would make more sense for me to look for other apps to use as a workaround rather than reinstalling again even though a reinstall has already failed as a solution.

So safe mode you haven't tried yet?

 

[jaydubbitydub]

No, I tried safe mode earlier, to no avail. In looking at my posts above, I didn't make that clear. My apologies.

 

[mustang7757]

No problem , just wanted make sure we didn't miss any steps

 

[mustang7757]

@B. Diddy you know anything else on top of your head OP should try?

 

[B. Diddy]

The fact that it happens in Safe Mode would suggest that there's something wonky with the firmware. I was going to suggest a factory reset, but I saw that you had already suggested it, and I assume the OP tried that (they mentioned "reinstall," by which I assume they mean a factory reset).

The only other thing I can suggest is to try manually installing a fresh copy of the firmware, in case the copy on the phone has become corrupt: https://developers.google.com/android/ota (Unless that's what the OP meant by a "reinstall.")

 

[jaydubbitydub]

Please forgive my imprecise language. By "reinstall," I meant a factory reset. If I install a fresh copy of the firmware, will that also have the effect of a reset, or will I otherwise have to restore and reconfigure my apps?

 

[B. Diddy]

I've never done it before, but I believe manually reinstalling the firmware would act the same as a factory reset in terms of your apps and data.