Hi all. I'm experiencing a very bizarre issue. Yesterday, I connected my Gear VR to my phone for the first time in a couple weeks...and absolutely nothing happened. When I put on the headset I could see a small, magnified part of my desktop for a few seconds, and then the phone reverted to AOD, as though nothing was connected at all. I also tried using the included USB connector to connect a mouse which previously worked with my phone, and again, nothing happened. I've also tried thumb drives and hard drives to no effect. It's as though my phone has somehow lost the ability to provide power to external devices. Things I've tried:
- Restarting my phone
- Uninstalling all Oculus and Gear VR apps (curiously, they reinstalled when I turned on my VR controller)
- Giving permissions to all Facebook-related apps
- Soft reset by long-pressing the power and volume down buttons
- The nuclear option, i.e. a full factory reset and restoration from Samsung Cloud
None of these has had any effect. My phone has not suffered any drops or other physical damage, and the USB-C port appears clear. In fact I'm still able to connect to my computer for file transfers, and I can export video to a TV via a USB-C to HDMI cable. But OTG and Gear VR do absolutely nothing. One possible explanation I've considered is the update I received from T-Mobile about five days ago. However, since I hadn't used my Gear VR in longer than that, I have no way of testing this.
I contacted T-Mobile, and the best they could do is offer me a warranty replacement. I'd rather not have to set up a whole new phone due to what is likely a software issue. Does anyone have ideas or experience with this problem? Thanks in advance!
- Restarting my phone
- Uninstalling all Oculus and Gear VR apps (curiously, they reinstalled when I turned on my VR controller)
- Giving permissions to all Facebook-related apps
- Soft reset by long-pressing the power and volume down buttons
- The nuclear option, i.e. a full factory reset and restoration from Samsung Cloud
None of these has had any effect. My phone has not suffered any drops or other physical damage, and the USB-C port appears clear. In fact I'm still able to connect to my computer for file transfers, and I can export video to a TV via a USB-C to HDMI cable. But OTG and Gear VR do absolutely nothing. One possible explanation I've considered is the update I received from T-Mobile about five days ago. However, since I hadn't used my Gear VR in longer than that, I have no way of testing this.
I contacted T-Mobile, and the best they could do is offer me a warranty replacement. I'd rather not have to set up a whole new phone due to what is likely a software issue. Does anyone have ideas or experience with this problem? Thanks in advance!