Can't Log into AC Using App

[Gregory I Hayes]

I can log into Android Central via the web, on computer or phone, but it says incorrect info when I try to log in using the App on my S10+ phone. I have changed the password several times, I am typing both in, not using auto fill. Has anyone else encountered this?

 

[mustang7757]

I can log into Android Central via the web, on computer or phone, but it says incorrect info when I try to log in using the App on my S10+ phone. I have changed the password several times, I am typing both in, not using auto fill. Has anyone else encountered this?

I believe they sending a fix out , so be on a lookout for update

 

[Javier P]

I can log into Android Central via the web, on computer or phone, but it says incorrect info when I try to log in using the App on my S10+ phone. I have changed the password several times, I am typing both in, not using auto fill. Has anyone else encountered this?

Which app are you using? AC - Tips & News or the AC Forums app?

 

[Javier P]

I moved your thread to the Android Central Apps forum for better visibility.

 

[Gregory I Hayes]

I am using the AC Forums App.

 

[Gregory I Hayes]

Thanks

 

[Javier P]

I am using the AC Forums App.

Have you already tried clearing data for the app or even uninstall/install back to have a fresh start?

 

[Gregory I Hayes]

Yes, I have cleared cache, data, uninstalled, reinstalled and I have the same issue.

 

[Bla1ze]

Yes, I have cleared cache, data, uninstalled, reinstalled and I have the same issue.

The AC Forums app is based on Tapatalk, so I'm wondering what happens if you download and install Tapatalk. Technically speaking, if you can't log in using the AC Forums app, you also shouldn't be able to log in using Tapatalk.

If you're willing to, go ahead and try installing Tapatalk and see if you can log in. It will help us establish if the issue is on our end or if it's something related to Tapatalk as right now, we can't replicate the issue you're seeing and it appears to be limited to your account.

 

[Gregory I Hayes]

I installed Tapatall and was able to log on. I have two Google accounts on my phone. I was only able to log on if I chose log on with Google then chose my secondary Google email address (which is the one registered with AC Fourms). When I tried to log in just using the secondary email address It tells me I have the wrong information, but I can log in fine from the website using that address.