can't sign in to google after recovery

[Android Central Question]

i recovered my old HTC 10 and now i can't sign in to google on setup.
it asks for my google login but when i enter my password it just goes back to the beginning and asks for my e-mail/phone no. again.

there was only ever one google acct attached to that phone and it's the same account i use now, so the details i'm entering are correct.

i'm not even getting any security alerts from google to say someone is trying to access my account.

any ideas?

 

[methodman89]

Call your carrier. Make sure your imei is not cloned and still good.

 

[Rukbat]

Are you entering your Google account in the initial setup, or in Settings > Accounts?

 

[David Chiverton-Hunt]

methodman89, i don't have a carrier for this phone. Rukbat, innitial setup, i can't get into the phone to get to settings because i can't get past the initial setup.

 

[B. Diddy]

You didn't change your Google account password recently, did you?

 

[David Chiverton-Hunt]

i reset this phone last summer when i got a new phone.
i recently found a use for it so i dug it out, of course it wants me to sign in to google before i can go any further.
i put the the e-mail but when i enter the password it just goes back to e-mail entry.
it doesn't say anything about my details being wrong and i don't get a security e-mail to tell me someone is logging into my account from another device.
i only ever had one account attached to this phone and it's the one i use now so details are definitely correct.

 

[B. Diddy]

Duplicate threads merged. Do you have 2-step authentication turned on for your Google account?

 

[olliehunt]

It sounds like you are entering a wrong password. You only get a security alert email when the login is successful, i.e. the password is correct.

 

[Rukbat]

If the new password doesn't work, try the old password (from before you changed it) - it may be looking for the password on the phone, not the one at the Google site.

 

[David Chiverton-Hunt]

no i don't have two-step turned on.
it's definitely the correct, current password.
i've tried all the old passwords i might have used.
still nothing, it doesn't say wrong password either, it just skips back the beginning.

 

[olliehunt]

Usually, you can skip adding your G account during initial setup by clicking "Skip". After the setup is finished, go to "Accounts" in the settings menu and try adding Your account.