Can't uninstall bad app, even in safe mode

[Nichole1978]

My phone has been acting up for awhile now, and I suspected it was the Hoopla app. But whenever I go to the Application Manager, the phone reboots before I can even start scrolling. I went to the Play Store to uninstall Hoopla that way, but as soon as I click "OK" to uninstall, the phone reboots. I put the phone in safe mode and tried to uninstall Hoopla through the Application Manager and guess what? REBOOT! I have a Samsung Galaxy S3 through Straight Talk. I am NOT tech-savvy at all, and most of the time, the lingo on these forums is way over my head - so please dumb-down your responses as much as possible! I'm trying to avoid a factory reset, but if that's my only option, I'll do what I have to do. Does anyone know how I can uninstall this app? Or what else might be causing this issue? (Hoopla has pretty good reviews, it's promoted through the public library system, and no one else I know is having trouble with it). Will a factory reset even fix this problem?

 

[N4Newbie]

I see several apps in the Play Store named some variant of Hoopla. Which one are we talking about?

Also, go to Settings -> Security -> Device Administrators and see if your app is listed there; if it is, uncheck the box.

 

[N4Newbie]

If it is the app I think it is (this one: https://forums.androidcentral.com/e...s?id=com.hoopladigital.android&token=u7bzc50i), you can contact their technical support by emailing feedback@hoopladigital.com

 

[B. Diddy]

Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data: http://forums.androidcentral.com/sa...ing-into-recovery-mode-galaxy-s2-s3-tab2.html

Corrupt SD cards can cause various issues, so if you have one inserted, try unmounting it (in Settings>Storage) and removing it, then reboot again.