Themonkey88
Member
Re: Costco replacements?
Well that was fun. The Corp store sale rep called customer care and validated that I was indeed told to exchange at any Corp store. Then he proceeded to argue with customer care for 20 minutes, hung up, and would not honor the notes in my account. Keep in mind the customer care rep earlier volunteered the the offer to exchange in a Corp store even though I bought it from Costco. I did not even ask her about doing it. So I am a little frustrated to say the least.
The main issue I believe is carriers are treating this as a voluntary exchange instead of mandatory. The difference being the former is return and rebuy and the latter would be an exchange. At least in my mind.
Well that was fun. The Corp store sale rep called customer care and validated that I was indeed told to exchange at any Corp store. Then he proceeded to argue with customer care for 20 minutes, hung up, and would not honor the notes in my account. Keep in mind the customer care rep earlier volunteered the the offer to exchange in a Corp store even though I bought it from Costco. I did not even ask her about doing it. So I am a little frustrated to say the least.
The main issue I believe is carriers are treating this as a voluntary exchange instead of mandatory. The difference being the former is return and rebuy and the latter would be an exchange. At least in my mind.