ConsumerCell tells me that my S9+ does not qualify for their new ATT VoLTE service (from IMEI Checked). Samsung says it supports 4G LTE. Does the IMEI control the service or the SIM (or both)?
What am I missing?
What am I missing?
ConsumerCell tells me that my S9+ does not qualify for their new ATT VoLTE service (from IMEI Checked). Samsung says it supports 4G LTE. Does the IMEI control the service or the SIM (or both)?
What am I missing?
I have a (later) Samsung S9+ which I ported from ATT to Consumer Cellular (ATT Svc.) service within the last yr. Everything (initially) worked until CC began their move to 5G and dropped 3G. For the last few days I have NOT been able to make calls.. But, I have received calls satisfactorily. Internet access is still good.
CC gives me several answers after I contacted them about their Records being incorrect - that I had a 4G Phone. Originally, all was OK and they 'corrected' their records. Now, they Insist I buy a new phone. They stated the problem is that the S9+ cannot (fully) support VoLTE.
Samsung Tech:
According to Samsung documentation, the S9 supports 4G LTE. If that is correct, and voice over LTE is simply VoLTE... then my S9 should work as well as any other similar device? But it doesn't. It cannot make OUTBOUND CALLS as provisioned.
More Info:
When I look at "Networks" on the S9, there is only 2G and 3G listed. VoLTE Calls is Enabled; The selected Network mod(options) = LTE/3G/2G (auto connect).
No 4G is displayed. Is this limited by the SIM ? Or, something else?
Checking:
When I do a IMEI verification with MINT... it is OK to port. Does MINT use ATT and VoLTE also?
I am about to jump off of CC.
Help?
Good info. However, the IMEI 'cleared' the (initial checkout) Scrutiny with MINT. Does/has MINT plans to use VoLTE with ATT? If MINT is currently using G3, this apparent problem would be masked at this time?
SMVIM:
Thank You! You confirmed, and Clarified, everything I Thought I knew. THIS is a Catastrophic Failure at Consumer Cellular. I have been "Chatting" with 3 Different people today at CC - all attempted to re mis-inform me the same way.
I have wasted my time - I can only believe that their IMEI lookup is giving them incorrect data.... or Incentive$ are so high it makes them look stupid. You know, many people would fall for: "Buy a new phone from us.."
The Samsung s9+ Model is SM-G965U.