I chatted with "Jessica" at sprint.com today to try to get my free battery. She told me to call Telesales. I called & spoke to "Walter" who told me the offer was no longer valid & the battery is now $49.99. I argued that it is still showing on their web site so they should still honor it. He babbled some garbage that they are having issues with updating their site. He transferred me to an accounts manager (wrong department) so she transferred me to another sales rep. She told me that since they do not show a record of the phone ever being purchased for me that they can not honor the offer. She told me to go back to the retailer where I purchased the phone & get the battery from them since it is a bundle. I guess since I bought the phone used on ebay then I am screwed.