Been with Verizon a few years now. About 6 months after renewing my contact i sent my iPhone 5 to to replaced because of a hardware issue, turned out the inside screen had a small crack I couldn't see and ended up being sent a 300 dollar damage device fee. After a few phone calls they would not help even after I told them I would be going to att. I told them I was going to att the next day and I would call tomorrow to cancel my account and make a payment plan. The next morning I get rear ended (on my way to att lol) and after trying to call the police, and my girlfriend for a ride it turns out they suspended my account when I told them I would be calling to cancel. I called and spoke to a superior and after telling him what happened and telling them I was gonna have my layer handle it, to keep me with Verizon and I'm sure to keep away from legal issues they authorized an extremely early upgrade at a discount price and gave me all kinds of extras. For less than 200 dollars I walked out of Verizon with a new note 3, an otter box case, blue tooth head set, car window mount, a car charger, extra house charger, and a pack of screen protectors.
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