How to Add 18+ App to Kids' Tablet?

[chrisw24]

I just bought new tablets for my kids:
Samsung Galaxy Tab S6 Lite
Android Version 11

I set each tablet up under my kids names. They are 8 yo and 10 yo. I also set up parental monitoring via Family Link on my phone so they need to ask me to install any apps and I can monitor their usage, etc.

An app they use all the time is the Yahoo Fantasy Sports App, which for some reason is rated 18+. I tried installing this app from Google Play store but every time I do, I get an instant message "Something went wrong. Try again." I don't get this message on any other apps unless they are 18+ (I tested another 18+ app and same thing happened).

So what can I do to get around this? Also, I tried adding myself as user or profile under Settings -> Accounts and backup, but was unable. My son is listed as administrator, but when I click 'Add user or profile', I get a message prompt: "Action not allowed. You do not have permission to perform this action. Contact your organizations IT administrator for more information."

Thanks in advance for any help!

 

[B. Diddy]

Welcome to Android Central! Open Family Link, then select one of the kids you manage and tap View. Then under Content Restrictions, select Google Play, then Apps & Games. Make sure Adults Only or Allow All is selected.

 

[chrisw24]

Thanks for the help B. Diddy but this didn't work. I actually already had done this just to get the app to show up in the Google Play store. The problem is I see it in the Google Play store but when I click to install, I just get an instant message "Something went wrong. Try again." Note that this happens with any app rated 18+. Also, it is happening on both of the new tablets I just set up... one for my 8yo, the other for my 10yo.

 

[B. Diddy]

Strange, it sounds like a glitch. Try wiping the cache partition for the tablets: https://www.t-mobile.com/support/de...go displays,to highlight wipe cache partition.

 

[chrisw24]

That didn't work. Thanks anyway. I will try contacting Family Link support directly. Maybe they can help.