I Love Sprint!

[wyrdangel]

I am very much hoping that this works for me too. My upgrade is on 7/1 which is less than two months after the EVO LTE comes out so I'm feeling pretty hopeful about being able to get it at release time. My GS1 Epic is feeling pretty tired nowadays.

Now if I could only get better than 250kb speeds on 3G I'd be *really* happy but I'm on wireless most of the time anyway and DC is in the first round of upgrades

 

[crow11ad]

Sweet I just called Sprint and did the early upgrade and I can now get the Evo lte on release date. Woot.

 

[Hurleygm]

My locality to Sprint initiated about 5 years ago when they reduced a bill that was my fault from $1500 to $100 with a "retroactive plan upgrade ". However, that loyalty only goes so far with such a shallow selection of phones.

 

[FlowingAway]

I have emailed and called Sprint and offered up what I believe to be a somewhat reasonable argument about me being an early adopter of the original evo 4g and being subjected to a 10 dollar premium fee while never getting 4g in my area until recently, and even now i still can only get it in certain areas of my town, and now they're switching to lte, thereby rendering my current phone useless when it comes to 4g. I am willing to give you another 2 years of loyal service (have been with sprint for 5+ years) ...etc etc etc... they're not buying it. they're saying i must pay a upgrade buy out no ifs ands or buts about it. so i'm pretty much screwed in that sense at this point, right? there's no going back from that i would assume. my account is probably noted. UGH

 

[Mikey47]

I have emailed and called Sprint and offered up what I believe to be a somewhat reasonable argument about me being an early adopter of the original evo 4g and being subjected to a 10 dollar premium fee while never getting 4g in my area until recently, and even now i still can only get it in certain areas of my town, and now they're switching to lte, thereby rendering my current phone useless when it comes to 4g. I am willing to give you another 2 years of loyal service (have been with sprint for 5+ years) ...etc etc etc... they're not buying it. they're saying i must pay a upgrade buy out no ifs ands or buts about it. so i'm pretty much screwed in that sense at this point, right? there's no going back from that i would assume. my account is probably noted. UGH

The only option would be to threaten to leave and have to deal with retentions . But this is the nuclear option. If they don't bite, then you're on the hook to leave, or that would definitely be noted on your account.

You have to remember Wimax, as a whole, was a failure for Sprint. If they gave what you're asking for to everyone who had/has 4G phones but don't have Wimax locally, they would be in a boatload of trouble.

 

[FlowingAway]

The only option would be to threaten to leave and have to deal with retentions . But this is the nuclear option. If they don't bite, then you're on the hook to leave, or that would definitely be noted on your account.

You have to remember Wimax, as a whole, was a failure for Sprint. If they gave what you're asking for to everyone who had/has 4G phones but don't have Wimax locally, they would be in a boatload of trouble.

That's why I tried adding in the loyal customer and early adopter stuff as well. I'm of the thought that the actual number of people thinking to do that in order to get an upgrade and then actually going through with it is pretty small.

At this point, I doubt I'll be giving them another call, I certainly don't want to be in their doghouse. I might just settle for the buyout and hope i can get what i need out of my current device (E4GT).

Being addicted to cell phones is exhausting.

BTW longtime lurker, 2nd time poster

 

[crow11ad]

That's why I tried adding in the loyal customer and early adopter stuff as well. I'm of the thought that the actual number of people thinking to do that in order to get an upgrade and then actually going through with it is pretty small.

At this point, I doubt I'll be giving them another call, I certainly don't want to be in their doghouse. I might just settle for the buyout and hope i can get what i need out of my current device (E4GT).

Being addicted to cell phones is exhausting.

BTW longtime lurker, 2nd time poster

Well welcome to the forums. I feel your pain, but at least Sprint has the early upgrade. I am glad to pay $40+ to get my upgrade so that I can pre-order on Monday. I am so ready for this phone and you g back to Android. Tired of the limitations of the iPhone. And since I have my iPhone sold, the Htc Evo 4g LTE will not cost anything when it's all done.

Now as soon as there is a release date, I will be ordering a 64 micro sd card and as soon as a good case comes out ( come on Ballistic, come out with the HC case or otter Defender ) I will be all set.

 

[svargas05]

I know many have their gripes with Sprint, and some feel that they are not a contender against Verizon and AT&T, but what they just did for me is remarkable.

This is coming from someone who had the original EVO, to the EVO3D, to the iPhone, and now going back to the EVO 4G LTE come next month! I have been with them for over 12 years. They waived my upgrade eligibility with no additional costs and I am now able to get the new EVO next month.

Being that I never call in, pay my bill on time, the lady was so professional, and I asked about the early upgrade program from visiting this forum, and she said, "I can do that for you right now at no cost. You never call in and complain and we thank you for that." Her words.

So I am coming back to Android. The only reason I left in the first place was due to theft of my iPod Touch at work and my job gave me a 500 dollar voucher to replace it. So I tried the iPhone. No complaints. Very effective and reliable phone. But my Android had me spoiled. Hence reactivating my EVO 3D and patiently waiting on the new member to my family. The iPhone is now a iPod.

Good job Sprint! Making great strides without forgetting those who stuck with you through good and bad.

Was this done via chat? or over the phone?

 

[crow11ad]

Was this done via chat? or over the phone?

Probably over the phone.

 

[evo-drum]

Was this done via chat? or over the phone?

Via chat.....

 

[svargas05]

Via chat.....

I thought so...

Great to hear, I'll be trying my luck soon!

 

[Saneless]

I would have loved to never call in to complain, but considering the replacement phone they gave me was completely broken (my original had a flaky power button, the replacement had a completely defective touch screen), then the replacement they mailed me was an EVO 4G instead of the 3D I had...

But hey, they gave me a little credit and that's ok I guess. Just wish they were better about things like this.

 

[Mikey47]

Via chat.....

Hate to say it, but i think this all might be b.s. Not only does it sound way too good to be true, but online chat cannot do this. Why? Because it involves a change to your plan (extending your contract) which can't be done in a chat session.

Changes like this need to be done over the phone or in person.

 

[evo-drum]

Hate to say it, but i think this all might be b.s. Not only does it sound way too good to be true, but online chat cannot do this. Why? Because it involves a change to your plan (extending your contract) which can't be done in a chat session.

Changes like this need to be done over the phone or in person.

Sorry Mike, or whoever you are. I am no frequent poster on here nor do I have the desire to post or start topics. But I sat back and watched all the excitedness over the new EVO and happened to come check out the forums. Saw in one forum where they were saying there was an early buyout upgrade system in place that I did not even know of. I don't ever call into Sprint, especially since you swap phones via internet as well through there site. I chatted in just to inquire about it and was willing to pay. I asked the lady (Sheila M.) the question and she took care of the rest, free of charge. I did not once say that they are doing this for everyone or this was a common practice. I said, "this is why I love Sprint". I would attach the chat records on here, but upon second thought, why bother. At the end of the say, I am getting the EVO 4G LTE come May, and that is all that matters sir. Not your Sherlock Holmes/Inspector Gadget feeling of calling my post BS. #InternetThug Best of luck to you.

 

[hounddogdaddy]

Sorry Mike, or whoever you are. I am no frequent poster on here nor do I have the desire to post or start topics. But I sat back and watched all the excitedness over the new EVO and happened to come check out the forums. Saw in one forum where they were saying there was an early buyout upgrade system in place that I did not even know of. I don't ever call into Sprint, especially since you swap phones via internet as well through there site. I chatted in just to inquire about it and was willing to pay. I asked the lady (Sheila M.) the question and she took care of the rest, free of charge. I did not once say that they are doing this for everyone or this was a common practice. I said, "this is why I love Sprint". I would attach the chat records on here, but upon second thought, why bother. At the end of the say, I am getting the EVO 4G LTE come May, and that is all that matters sir. Not your Sherlock Holmes/Inspector Gadget feeling of calling my post BS. #InternetThug Best of luck to you.

Well said!

 

[smgoma]

Well, I just called *2 Customer Service and she said it was a Telesales decision and the Telesales person said they do an early upgrade on the 18th of every month for customers whose upgrade is the following month. But since my upgrade isn't until June 1, I would have to pay the full price on Monday in order to pre-order. I have also been a Sprint customer for over 10 years and have 4 devices on the account.

 

[Mikey47]

Sorry Mike, or whoever you are. I am no frequent poster on here nor do I have the desire to post or start topics. But I sat back and watched all the excitedness over the new EVO and happened to come check out the forums. Saw in one forum where they were saying there was an early buyout upgrade system in place that I did not even know of. I don't ever call into Sprint, especially since you swap phones via internet as well through there site. I chatted in just to inquire about it and was willing to pay. I asked the lady (Sheila M.) the question and she took care of the rest, free of charge. I did not once say that they are doing this for everyone or this was a common practice. I said, "this is why I love Sprint". I would attach the chat records on here, but upon second thought, why bother. At the end of the say, I am getting the EVO 4G LTE come May, and that is all that matters sir. Not your Sherlock Holmes/Inspector Gadget feeling of calling my post BS. #InternetThug Best of luck to you.

Thug? Really? Because I questioned your post? Wow...

I shouldn't have said "b.s.", i should've just said it sounded fishy. I apologize for that.

Here is my chat where I was explicitly told that this was not able to be done online.

Chat Type: Equipment
Chat Reason: I am trying to find out information about a program called "Early Upgrade Buyout Program" and to find out if my account is eligible

Dave S: You're in our Chat queue in position 6. Please hold for the next available specialist.
Dave S: You're in our Chat queue in position 3. Please hold for the next available specialist.
Dave S: Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.

Simply click the white Yes button below now.
Dave S: Thanks for moving the chat window.
Dave S: Thank you for providing additional details.
Dave S: Yes, currently Sprint is offering Early Upgrade Buyout Program promotion.
Dave S: This promotion is available and can be opt from either calling us at (888) 211 4727 or from the nearest Sprint store.
Dave S: Let me check if your account is eligible for this.
Customer: Thank you!
Dave S: Let me provide you with your concern line phone #.
Customer: The number I am interested in applying this to is XXX-XXX-XXXX
Dave S: Thank you.
Dave S: Please give me a moment while I look into it.
Customer: thank you
Dave S: You're welcome.
Dave S: Thank you for waiting.
Dave S: I have checked that your line #XXXX is eligible and can opt for this offer.
Customer: Awesome!!
Dave S: Now, you just need to contact us at (888) 211 4727 or can visit the nearest Sprint store for this offer
Dave S: Did I fully address all the reasons for your chat today?
Customer: Could you let me know what the amount would be for this for my line?
Dave S: I'm sorry, we do not have that information available to us, you will need to contact us at (888) 211 4727 or can visit the nearest Sprint store to determine the amount and apply this to your line.
Customer: Why can't you do this online?
Dave S: This involves modification of your account and needs to be approved by a supervisor, we cannot make this change online.
Customer: I do have one more question about this.
Dave S: Sure.
Customer: Does this upgrade that is provided with this offer have to be used immediately?
Customer: In other words, I want to upgrade to the EVO 4G LTE when it is available in Q2.
Customer: Not a currently available phone.
Dave S: Sure, you can op for this offer anytime you want to.
Customer: Excellent, thank you!! I will stop by my local sprint store later this morning.
Customer: You have answered all my questions.

So, if questioning your post make me a thug, then a thug I will be, sorry you took it that way. But since I was explicitly told that it was not possible, seemed questionable to me. I believed it all until you said it was done via chat.

Regardless, I love Sprint too and can't wait to get my hands on this phone!

 

[evo-drum]

Thug? Really? Because I questioned your post? Wow...

I shouldn't have said "b.s.", i should've just said it sounded fishy. I apologize for that.

Here is my chat where I was explicitly told that this was not able to be done online.



So, if questioning your post make me a thug, then a thug I will be, sorry you took it that way. But since I was explicitly told that it was not possible, seemed questionable to me. I believed it all until you said it was done via chat.

Regardless, I love Sprint too and can't wait to get my hands on this phone!

My apologies man. I rarely post here, and just thought I would share. When you said BS. I saw red. No harm no foul. Here is my chat:

-------------------------------------------------

Chat ID: 758662604945148703
Customer:
Customer Name: Corey Wilson
Chat Type: General Inquiry
Chat Reason: I am inquiring about the early upgrade buyout program in regards to my account. Thank you.
Sheila M.: Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.
Simply click the white Yes button below now.
Sheila M.: Thanks for moving the chat window.
Sheila M.: I am happy to help you. Please hold a moment while I access your account.
Customer: thanks
Sheila M.: May I know the line you are concerned about?
Customer: the main line.
Customer: 1880
Sheila M.: Do you want to upgrade the same line?
Customer: yes
Sheila M.: Let me check.
Sheila M.: I have checked that you have recently upgrade the line in the month of Oct 2011, however I can upgrade the line and activate a new device without any additional charges.
Customer: really?
Customer: okay
Customer: gotcha
Customer: can you check on eligibility for secondary line 4848?
Sheila M.: ending 4848.
Sheila M.: The line ending 4848 is not eligible for an upgrade and the contract and the upgrade eligibility cannot change on this line.
Customer: thanks. can you give me the early termination fee for 4848?
Sheila M.: The termination fee to cancel the line ending 4848 is $340.00
Customer: thank you so much for that information. i didn't know when that contract was ending
Sheila M.: You are welcome.
Customer: so are you saying that yall can move up the october upgrade to may for the 1880line in order to get the new evo 4g lte?
Sheila M.: You are a valued customer to us and you have no recorded complaints, call-ins, or late payments since October 2000. We want to say thank you!!!
Sheila M.: You can go ahead right now to upgrade the line on the account.
Sheila M.: 1880
Sheila M.: You can pre order the device on May 7 without any issues.
Customer: AWE#SOME!!!!!!!!!!!!!!!
Customer: Sprint is the best!
Customer: Thanks again!
Sheila M.: Thank you.
Sheila M.: Did I fully address all the reasons for your chat today?
Customer: You have me for another 2 years!
Customer: Yes you did!
Sheila M.: Absolutely.
Sheila M.: Thank you so much!!!
Sheila M.: I appreciate your time to fill the survey for me.
Sheila M.: Please click exit and complete the short survey for me!
Sheila M.: Have a good day!!
Customer: Will do Sheila!

 

[Mikey47]

Sheila M. > Dave S.

I guess maybe who you get can have different levels of authority? Maybe the guy I got didn't know how to do it and instead of saying that just said it couldn't be done online?

Oh well, I'm asking for Sheila S. Next time. ;-)

 

[evo-drum]

It looks like the difference in our chats are maybe the category? And the person gets it based of that? I am not sure. You selected 'Equipment' and I selected 'General Inquiry'.
I hope it works out for you and I hope as many people can get the EVO come next month, especially with all this hype behind the vintage iPhone 3S redesign by Samsung, sorry, I mean the SGIII. Lol.....