I get my phone back today.
Unrepairable due to water damage?!?
Phone has never been in water, Ever.
They did not even wipe the data from the phone.
Phone was sent back as-is.
I took this phone apart and used a eye loupes, there is no water damage on any circuits or corrosion.
On top of that, they kept my battery Cover... The guy I got my RA # from said to send the unit in minus only the battery and sd card.
To top it off, their phone lines are down and only live chat was available.
Here is a transcript.
Gustavo: Hello Guest. Welcome to LG Electronics! How may I provide you with excellent service today?
Guest: I had a repair in and I received my phone back today without repair
stating water damage and Missing the Back Battery Cover
Guest: Your phone system is down and I want to know who I can talk to about this travesty
Guest: Hello?
Gustavo: I am here
Gustavo: sorry about that.
Gustavo: I was not able to type in for a moment.
Gustavo: i se.
Gustavo: I see.
Gustavo: I should let you know a bit more on how the process works.
Gustavo: When and if you are in fact
ready to send in a phone, original
phone accessory or device to LG, please
do not include accessories, unless they
themselves form part of the Return
Authorization or repair service, such
as (If you are sending in a phone):
Battery back covers, batteries,
changeable faceplates, Bluetooth
devices, chargers, USB data cables, car
chargers, Micro SD memory cards, SIM
card (in case you own a GSM type
phone), bear in mind that all the
information on the phone will be
automatically erased for your own
privacy and security. You will need to
deactivate the service on your phone
(In case it is a CDMA type phone), also
make sure to include a copy of the
original sales receipt inside of the
package, at this point you will cover
the shipping to LG and LG will cover
the shipping back to you, as well you
should please try to get a tracking
number from the shipper you will use.
Gustavo: As you see you had to keep the
back cover and all accessories.
Gustavo: Only send in the phone and the
parts which where set for the repair.
Guest: Regardless I need to speak to
someone, this phone was never in water
Gustavo: AS for the phone line, due to
issues we have been having for the last
2 weeks today the lines dropped.
Gustavo: And had a high saturation of customers due to this.
Gustavo: We have had tornado storms for
the part 2 weeks and the aftermath did a bit of damage.
Guest: I need a contact request for someone to contact me by phone
Gustavo: The technicians send information to what they find.
Gustavo: Unfortunately that would not
be possible today. Our lines are all down.
Gustavo: You could try calling back in tomorrow.
Gustavo: To see what else could be done
regarding this actual request.
Guest: Are you saying you are unwilling to put in a request for someone to contact me?
Gustavo: The direct line for Mobile department would be: 800-793-8896
Gustavo: We are LG live Chat.
Guest: I am a customer.
Gustavo: Our service is directed towards online support.
Gustavo: We do not have a way to contact you currently.
Gustavo: Due to the fact that the lines are down.
Guest: You have no ticket system?
Gustavo: which was why I suggested to contact us again tomorrow.
Gustavo: Unfortunately no. The most I could do is type into an account that
you contacted us and needed to speak with someone so the next agent can see the case once you contact us once again.
Gustavo: It has been pretty crazy for us this past week. Otherwise it would have been much easier to reach an agent.
Guest: Given the information presented I opt for what you stated so I have something on file
Gustavo: Sure.
Gustavo: No problem
Gustavo: Let me create a case for you and give you the case number.
Now I understand A power outage, but get some tech support with some knowledge and not pawn me off on a phone number.
I had a bicycle frame crack and was shipped an upgraded frame free. LOVE SPECIALIZED Bicycles.
LG is on my $hit list until this gets resolved.
Unrepairable due to water damage?!?
Phone has never been in water, Ever.
They did not even wipe the data from the phone.
Phone was sent back as-is.
I took this phone apart and used a eye loupes, there is no water damage on any circuits or corrosion.
On top of that, they kept my battery Cover... The guy I got my RA # from said to send the unit in minus only the battery and sd card.
To top it off, their phone lines are down and only live chat was available.
Here is a transcript.
Gustavo: Hello Guest. Welcome to LG Electronics! How may I provide you with excellent service today?
Guest: I had a repair in and I received my phone back today without repair
stating water damage and Missing the Back Battery Cover
Guest: Your phone system is down and I want to know who I can talk to about this travesty
Guest: Hello?
Gustavo: I am here
Gustavo: sorry about that.
Gustavo: I was not able to type in for a moment.
Gustavo: i se.
Gustavo: I see.
Gustavo: I should let you know a bit more on how the process works.
Gustavo: When and if you are in fact
ready to send in a phone, original
phone accessory or device to LG, please
do not include accessories, unless they
themselves form part of the Return
Authorization or repair service, such
as (If you are sending in a phone):
Battery back covers, batteries,
changeable faceplates, Bluetooth
devices, chargers, USB data cables, car
chargers, Micro SD memory cards, SIM
card (in case you own a GSM type
phone), bear in mind that all the
information on the phone will be
automatically erased for your own
privacy and security. You will need to
deactivate the service on your phone
(In case it is a CDMA type phone), also
make sure to include a copy of the
original sales receipt inside of the
package, at this point you will cover
the shipping to LG and LG will cover
the shipping back to you, as well you
should please try to get a tracking
number from the shipper you will use.
Gustavo: As you see you had to keep the
back cover and all accessories.
Gustavo: Only send in the phone and the
parts which where set for the repair.
Guest: Regardless I need to speak to
someone, this phone was never in water
Gustavo: AS for the phone line, due to
issues we have been having for the last
2 weeks today the lines dropped.
Gustavo: And had a high saturation of customers due to this.
Gustavo: We have had tornado storms for
the part 2 weeks and the aftermath did a bit of damage.
Guest: I need a contact request for someone to contact me by phone
Gustavo: The technicians send information to what they find.
Gustavo: Unfortunately that would not
be possible today. Our lines are all down.
Gustavo: You could try calling back in tomorrow.
Gustavo: To see what else could be done
regarding this actual request.
Guest: Are you saying you are unwilling to put in a request for someone to contact me?
Gustavo: The direct line for Mobile department would be: 800-793-8896
Gustavo: We are LG live Chat.
Guest: I am a customer.
Gustavo: Our service is directed towards online support.
Gustavo: We do not have a way to contact you currently.
Gustavo: Due to the fact that the lines are down.
Guest: You have no ticket system?
Gustavo: which was why I suggested to contact us again tomorrow.
Gustavo: Unfortunately no. The most I could do is type into an account that
you contacted us and needed to speak with someone so the next agent can see the case once you contact us once again.
Gustavo: It has been pretty crazy for us this past week. Otherwise it would have been much easier to reach an agent.
Guest: Given the information presented I opt for what you stated so I have something on file
Gustavo: Sure.
Gustavo: No problem
Gustavo: Let me create a case for you and give you the case number.
Now I understand A power outage, but get some tech support with some knowledge and not pawn me off on a phone number.
I had a bicycle frame crack and was shipped an upgraded frame free. LOVE SPECIALIZED Bicycles.
LG is on my $hit list until this gets resolved.
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