I had to do a factory reset on her phone. She didnt really care about the messages and her photos were backed up through google photos. I backed it up and did a factory reset. All her contacts, apps and so forth came back with google. She checked her memo's and of course they are gone. I vaguely remember that after a reset those memo notes are there somewhere in the phone. Any ideas? Also any suggestions on a 3rd party app that you use for notes that will save the data from phone to phone?