MMS Video Comes In As Photo & Audio

[Android Central Question]

I have a S22 Ultra. Android Ver. 12. Everytime someone texts me with a video file, it comes in split as a static image and an audio file.

I've tried resetting network settings, I've tried restarting the device, and clearing the data on the Messages app.

I'd very much not like to have to do a factory reset as that's a huge pain.

Can anyone help me with this?

 

[B. Diddy]

Welcome to Android Central! Is the person sending the video using an iPhone or Android phone?

Sending video via MMS is always a pain, because there's a filesize limit of about 1 MB for MMS, which is really small. If the other person can use RCS chat in their Android phone, and you have RCS chat turned on, then videos can be sent more easily. If the other person has an iPhone, then all bets are off. Have them share the video by uploading it somewhere (like YouTube or Google Photos) and then sharing the link privately.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Alterangel]

Ok I just registered. This happens no matter what the sender is using (Android or Apple). I've even had a video come through here and there, but it seems so to be completely random. Most of the time I just get an image and audio file, but occasionally I'll actually get the video file.

What's RCS? And I used to get videos just fine.

 

[mustang7757]

Ok I just registered. This happens no matter what the sender is using (Android or Apple). I've even had a video come through here and there, but it seems so to be completely random. Most of the time I just get an image and audio file, but occasionally I'll actually get the video file.

What's RCS? And I used to get videos just fine.

Welcome to AC!
S22u comes with 2 message apps , Google and Samsung , which your using?

 

[Alterangel]

Not sure. It's blue with a text bubble as an icon. I have also tried both apps called "Messages", and the issue remains the same on both.

 

[Mr Bojangles1]

In the one on the right with the lines not bubbles. Open it up and go to settings. Go to chat features. Does it say connected?

 

[Alterangel]

It's all greyed out

 

[Mr Bojangles1]

It's all greyed out

Ok so I think that means that the other messaging app is set as your default SMS app. When you open the app does it ask you to set it as default messaging app? I was just asking you to check that because that will tell you if you are using rcs messaging or not. Not familiar with the other app so not sure how to check it there

 

[B. Diddy]

FYI, the app with the 3 circles in the icon is the Samsung Messages app, while the one with the 3 lines is the Google Messages app.

RCS means Rich Communication Services, and is the way that users can send much more information over text (SMS/MMS is a very old protocol and therefore much more limited): https://www.androidcentral.com/what-rcs-and-why-it-important-android. In your messaging app's settings, RCS is typically represented by the "Chat Features" menu.

 

[mustang7757]

Double check if it is set as default , go settings>apps>default apps at the top

 

[Alterangel]

It is indeed set as my default.

 

[Alterangel]

Ok thank you. How would I enable RCS?

 

[B. Diddy]

Ok thank you. How would I enable RCS?

Look in the app settings for your messaging app, and find the option for Chat Features (or something similar). Make sure that's turned on.

 

[Alterangel]

Look in the app settings for your messaging app, and find the option for Chat Features (or something similar). Make sure that's turned on.

The Google app is the only one that has it. Doesn't look like the Samsung Message app does, or at least I can't find anything under that name on the settings.

 

[B. Diddy]

@mustang7757, can you shed light on RCS in the Samsung Messages app? I recall there have been some issues with turning on or using RCS in that app.

 

[mustang7757]

Whats your model number ?
If it ends with U1 then no RCS in Samsung message app

 

[Alterangel]

@mustang7757, can you shed light on RCS in the Samsung Messages app? I recall there have been some issues with turning on or using RCS in that app.

I also just now made the Google Messages app my default, chat features on, and still could not recieve videos.

 

[Alterangel]

Whats your model number ?
If it ends with U1 then no RCS in Samsung message app

SM-S908U

 

[mustang7757]

SM-S908U

Then u should have RCS chats , who's the carrier?

 

[Alterangel]

Then u should have RCS chats , who's the carrier?

Verizon