Does anyone know what this new OTA update is? I got the notification w/in the past 24hrs and I do not want to install it until I can find out what it is. Is it just an update to ICS or is it Jelly Bean? If it is Jelly Bean I do not want to install it, because I do not want the loss of Adobe Flash support. I tried doing the Live Chat with Samsung and those morons are are 100% useless. For giggles I will post the chat transcript below for all to enjoy.
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Please wait for a Samsung Agent to respond.
You are now chatting with 'Victoria'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is XXXXXXXXXX
Victoria: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi, I looked at my Tab earlier today and it says there is a software update. I was wondering if you can tell me what the update is before I go and install it? If it is jellybean I would rather not install it as I will lose Adobe Flash support
Visitor: its the Galaxy Tab 2 7inch
Victoria: I apologize for the inconvenience.
Victoria: I understand that you are looking for firmware update. Is that correct?
Visitor: i want to know what the firmware update is, before i install it
Victoria: Thank you.
Visitor: is it just an update to ICS or is it Jellybean
Victoria: Are you referring to Samsung Galaxy Wi-fi tab, GT-P3113?
Visitor: yes
Visitor: i am currently running android 4.0.4
Victoria: Thank you.
Victoria: I am sorry. I am not trained on the product that you are using. Please standby while I transfer you to the appropriate agent for further assistance. Please do not disconnect the chat until you get an appropriate agent.
Please wait while I transfer the chat to the best suited Samsung Agent.
You are now chatting with 'Lucy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is XXXXXXXXXXXXXX
Lucy: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: hi, I looked at my Galaxy tab 2 7.0 today and it said there was a software update and I was wondering if you could tell me what it is before i install it?
Visitor: is it just an update to ICS or is it jellybean
Visitor: I just want to make sure it is not jellybean because I do not want the loss of Adobe Flash
Lucy: I understand that you are looking for firmware update. Is that correct?
Visitor: i want to know what the current update is
Visitor: right now im on 4.0.4 and its telling me there is an update
Lucy: I'm sorry for the inconvenience.
Lucy: As if now there are no updates of regarding ICS and jelly bean.
Visitor: can you tell me what the current release version is for the device?
Visitor: Model #: GT-P3113TSYXAR
Lucy: Once the updates of ICS are released they automatically get updated in your tab.
Visitor: no they don't I have to click accept
Visitor: so you are not able to tell me the current firmware version for the devise?
Lucy: Could you hold for a few of minutes while I look into the issue for you?
Visitor: sure
Lucy: Thank you.
Lucy: I want to know that whether you want to update the firmware with the latest version?
Visitor: i want to know what the latest version is
Lucy: Okay, thanks for the information.
Lucy: Thanks for holding.
Lucy: I'm sorry for the inconvenience. There is no firmware updates for the tab.
Visitor: ok then what is the current version that is out right now
Lucy: Are you referring to the latest version of the kies software?
Visitor: there has been an OTA update pushed to my device w/in the past 24hrs and I want to know what it is before i install it
Lucy: Okay.
Lucy: Could you please hold on for few moments?
Visitor: yes
Lucy: Thank you.
Lucy: Thanks for holding.
Lucy: Yes, OTA is the Over The Air that automatically gets updates in the tab. Please go with the updates.
Visitor: ok
Visitor: listen
Visitor: now I am tried of you
Visitor: if you are in Tech Support you need to be fired because you can clearly NOT read
Visitor: WHAT IS THE CURRENT VERSION ON MY TABLET
Visitor: read it damnit
Visitor: and give me the answer
Visitor: you have as much support help as a brick wall
Visitor: you know what never mind
Visitor: disconnect me and give me the stupid survey so i can express how much the samsung support is worthless
Visitor: it is a simple question as to what the current version is for the device. if you do not know then tell me you do not know do not define to me
Lucy: I'm sorry.
Lucy: Please go to Settings>> about tablet>> kernel version.
Visitor: wow ur dumb
Visitor: goodbye
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Please wait for a Samsung Agent to respond.
You are now chatting with 'Victoria'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is XXXXXXXXXX
Victoria: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi, I looked at my Tab earlier today and it says there is a software update. I was wondering if you can tell me what the update is before I go and install it? If it is jellybean I would rather not install it as I will lose Adobe Flash support
Visitor: its the Galaxy Tab 2 7inch
Victoria: I apologize for the inconvenience.
Victoria: I understand that you are looking for firmware update. Is that correct?
Visitor: i want to know what the firmware update is, before i install it
Victoria: Thank you.
Visitor: is it just an update to ICS or is it Jellybean
Victoria: Are you referring to Samsung Galaxy Wi-fi tab, GT-P3113?
Visitor: yes
Visitor: i am currently running android 4.0.4
Victoria: Thank you.
Victoria: I am sorry. I am not trained on the product that you are using. Please standby while I transfer you to the appropriate agent for further assistance. Please do not disconnect the chat until you get an appropriate agent.
Please wait while I transfer the chat to the best suited Samsung Agent.
You are now chatting with 'Lucy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is XXXXXXXXXXXXXX
Lucy: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: hi, I looked at my Galaxy tab 2 7.0 today and it said there was a software update and I was wondering if you could tell me what it is before i install it?
Visitor: is it just an update to ICS or is it jellybean
Visitor: I just want to make sure it is not jellybean because I do not want the loss of Adobe Flash
Lucy: I understand that you are looking for firmware update. Is that correct?
Visitor: i want to know what the current update is
Visitor: right now im on 4.0.4 and its telling me there is an update
Lucy: I'm sorry for the inconvenience.
Lucy: As if now there are no updates of regarding ICS and jelly bean.
Visitor: can you tell me what the current release version is for the device?
Visitor: Model #: GT-P3113TSYXAR
Lucy: Once the updates of ICS are released they automatically get updated in your tab.
Visitor: no they don't I have to click accept
Visitor: so you are not able to tell me the current firmware version for the devise?
Lucy: Could you hold for a few of minutes while I look into the issue for you?
Visitor: sure
Lucy: Thank you.
Lucy: I want to know that whether you want to update the firmware with the latest version?
Visitor: i want to know what the latest version is
Lucy: Okay, thanks for the information.
Lucy: Thanks for holding.
Lucy: I'm sorry for the inconvenience. There is no firmware updates for the tab.
Visitor: ok then what is the current version that is out right now
Lucy: Are you referring to the latest version of the kies software?
Visitor: there has been an OTA update pushed to my device w/in the past 24hrs and I want to know what it is before i install it
Lucy: Okay.
Lucy: Could you please hold on for few moments?
Visitor: yes
Lucy: Thank you.
Lucy: Thanks for holding.
Lucy: Yes, OTA is the Over The Air that automatically gets updates in the tab. Please go with the updates.
Visitor: ok
Visitor: listen
Visitor: now I am tried of you
Visitor: if you are in Tech Support you need to be fired because you can clearly NOT read
Visitor: WHAT IS THE CURRENT VERSION ON MY TABLET
Visitor: read it damnit
Visitor: and give me the answer
Visitor: you have as much support help as a brick wall
Visitor: you know what never mind
Visitor: disconnect me and give me the stupid survey so i can express how much the samsung support is worthless
Visitor: it is a simple question as to what the current version is for the device. if you do not know then tell me you do not know do not define to me
Lucy: I'm sorry.
Lucy: Please go to Settings>> about tablet>> kernel version.
Visitor: wow ur dumb
Visitor: goodbye