corance
Well-known member
Is it just me or do these trolls telling people to quit whining sound like idiots? Seems like they are completely missing the issue...
Cheers
Just you.
Is it just me or do these trolls telling people to quit whining sound like idiots? Seems like they are completely missing the issue...
Cheers
so no shipping refund. damn. anyone else get one?
What you fail to understand is that some of us have messages from Google stating that the item has shipped. We have the trackers from UPS. Our accounts are billed. And UPS says that some would be here today. This, of course, is not the case with everyone, and frankly all of this wouldn't be a problem, but it seems someone jumped the gun and gave people false hope.
On 11/30, last friday, emails were sent out saying the item had shipped. "Wow, that's early!" The tracker that we received hasn't been updated since then. We purchased two-day shipping. Two business days from Friday is TODAY. Hell, some people even got theirs yesterday. Our accounts have the money withdrawn, and we're expecting our packages.
We're not upset that it's taking so long, we're just upset that we're being told false information. I believe all of us were planning on waiting out the full two weeks.
Perhaps you should just go elsewhere and leave us be.
Ok I can't read this thread any more.
Google has messed up from the beginning, we all agree right? Ok, so why is it so hard to believe they messed up on sending false "shipped" emails? You guys were super stoked to get one within 2 weeks. Hold on to that feeling
Haha you've been holding on to that? Haha haha haha!
i think most (including self) assumed that the "hard" part was over after we got our orders in and after that everything will be bliss. i didn't assume the shipping processes would be f***ed up as well.
You know what happens when we assume right? I haven't got my hopes up since it sold out in 15 minutes the first time. I won't be happy and know it's over until I'm replying to these threads on my new phone. I guess I learned...
I believe there is a bigger problem, logistic behind the shipping (UPS side) has failed, could be because devices are not ready or not being delivered by LG in quantities as expected (on which the whole logistic is set up). Not many people are reporting delivery of the phone even though UPS is suggesting so. Let's see, it is very sad that Google is not transparent about it.
....Also how are you supposed to do 15 day return since purchase if it takes Google to ship out more than 2 weeks??? ummm...
My best guess is that Google ordered the shipping labels en masse on 30 November. The ordering of the labels must have triggered the charge on the card and the sending of the emails before the actual shipping of the device.
Now that's a good question... if Google doesn't even know where the phone is (order status says charged AND shipped on 11/30 for me), when does the 15 day return policy start?
^ THIS is the kind of info we needed. If we had gotten this on Friday ("Sorry guys! It seems you were all sent shipping notices too early. -Google"), we would have been only a bit upset and we would have moved on. And knowing this, I can stop checking for UPS every two seconds ("Was that a truck? I KNOW I heard a truck.. My dogs moved. They must've heard something. Etc. etc.")just got off the phone with google. they said "it appears we skipped a step and don't know why we sent you that shipping email, because it did not ship. expect to hear from a 'specialist' within 2 days". i didn't even bother asking for a shipping refund, since it did not even ship. so i guess my advice to those in the same state as me (got shipping email and tracking # on the 30th) is to just ignore it.