Hey all!
I have a Nexus 7 that has been running slowly, but ok otherwise. This morning I tried to turn it off to see if it would run a little better. Instead of turning off, it went to the X screen. It will not turn off, unless you hold in the power and both volume buttons, then select it from the the menu. I have tried everything on the menu, including several factory resets and it still gets stuck on the X. My husband even took the back off and pulled the battery and nothing. I have plugged it into the wall, the computer and nothing. I have searched the forums and read the posts related and so far, none of the solutions I understand and have tried have worked. It is completely stock.
Any thoughts on what I can do? I am a teacher and use it daily for school and would be VERY disappointed if it didn't work. The battery is fully charged, so it isn't that particular issue and I have not put any additional apps on. All I wanted to do was turn it off. :'(
I have a Nexus 7 that has been running slowly, but ok otherwise. This morning I tried to turn it off to see if it would run a little better. Instead of turning off, it went to the X screen. It will not turn off, unless you hold in the power and both volume buttons, then select it from the the menu. I have tried everything on the menu, including several factory resets and it still gets stuck on the X. My husband even took the back off and pulled the battery and nothing. I have plugged it into the wall, the computer and nothing. I have searched the forums and read the posts related and so far, none of the solutions I understand and have tried have worked. It is completely stock.
Any thoughts on what I can do? I am a teacher and use it daily for school and would be VERY disappointed if it didn't work. The battery is fully charged, so it isn't that particular issue and I have not put any additional apps on. All I wanted to do was turn it off. :'(