New Pixel 3 XL here.
Since my first call to Level 2 Verizon support on 10/9, I've been experiencing considerable degradation of service on my commute through the Sepulveda Pass in Los Angeles.
After the 10th call to Level 2 support (because sometimes it pays to be persistent), Verizon is now telling me because I didn't buy the phone from them, it doesn't have the necessary software to assist with the transition as they are in process of removing the 3G towers and adding 5G.
I'm not sure I believe this but thought I'd post here to get some shared experiences.
Here's why. Since 10/9, on my Verizon purchased Pixel 2 XL, I continued to have the same issues with a new sim and also attempting to make calls with the phone is safe mode. This tells me that it's not the phone but their network.
Nonetheless, they are telling me that if I went back to the Pixel 2 or exchanged my phone for one from Verizon, it would be a better experience. I pride myself from being a decent judge and I will tell you this last agent sounded like he had some experience.
The good news is that Los Angeles is one of the first to be adding 5G. The bad news is that the transition is providing a considerable degredation and inconsistent element to Verizon's premium service.
Is there ANY difference between one phone from the other in software or hardware? Thank you.
Since my first call to Level 2 Verizon support on 10/9, I've been experiencing considerable degradation of service on my commute through the Sepulveda Pass in Los Angeles.
After the 10th call to Level 2 support (because sometimes it pays to be persistent), Verizon is now telling me because I didn't buy the phone from them, it doesn't have the necessary software to assist with the transition as they are in process of removing the 3G towers and adding 5G.
I'm not sure I believe this but thought I'd post here to get some shared experiences.
Here's why. Since 10/9, on my Verizon purchased Pixel 2 XL, I continued to have the same issues with a new sim and also attempting to make calls with the phone is safe mode. This tells me that it's not the phone but their network.
Nonetheless, they are telling me that if I went back to the Pixel 2 or exchanged my phone for one from Verizon, it would be a better experience. I pride myself from being a decent judge and I will tell you this last agent sounded like he had some experience.
The good news is that Los Angeles is one of the first to be adding 5G. The bad news is that the transition is providing a considerable degredation and inconsistent element to Verizon's premium service.
Is there ANY difference between one phone from the other in software or hardware? Thank you.