My chat with Samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Zane'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat Information Your Issue ID for this chat is LTK5640946888X
Zane: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Jim: I am trying to connect a Galaxy Tab 10.1 to a Windows based PC. None of the forum entries give an answer to this, and it seems the only way is to go buy a 3rd party software for $40. How do I do this without 3rd party software?
Zane: I understand you want to know how to connect the device to computer, is that correct?
Jim: I want to connect via USB to a PC and transfer files like any other android device
Zane: Thank you.
Zane: I will be happy to help.
Zane: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Zane: I am sorry for typo,.
Jim: it's not a phone
Zane: Please provide the device model number.
Jim: SCH-I905
Zane: Thank you.
...10 minutes later...
Jim: are you still there?
Zane: Yes, please stay online, I am working on provided model number.
...5 minutes later...:'(
Zane: Thank you for hoding.
Zane: I am sorry for the delay.
Zane: As for now there is no such application from Samsung to support device information transfer from device to computer.
Jim: So, I should return this device and get one from Asus or Motorola?
Zane: My apologies, for the inconvenience, please contact our advance technical support they can help with advance tools.
Zane: You can contact our Galaxy Tab voice support team at 1-800-Samsung (1-800-726-7864) anyday between 9:00 a.m. and 9:00 p.m(EST).
Jim: I have already wasted hours trying to performa a basic Androisd function
Jim: and now I have to go to a whole nother group to get an answer
Jim: I think I will return my galaxy nexus as well
Jim: I have no use for this horrible of support
Jim: I spent 30 minutes just going between all of the unanswered articvles on your forum
Jim: this is unacceptable
Zane: I am so sorry, as from provide device model, the tool may be released soon, in near future.
Jim: and you are not able to transfer me to the next level of support?
Jim: I have to call in and waste more time explaining and waiting?
Zane: I am so sorry, current chat support is for basic troubleshooting, as current there is no tool available to support file transfer from device to computer, please try other options like bluetooth,
Zane: Depending on the users feedback the device will be updated with new tool.
Jim: This conversation will be reposted
Jim: this device has been out for months
Jim: there are dozens of unanswered forum posts on your site
Jim: a whole nother company has developed software to solve this problem just because your company has failed
Zane: My apologies, we appreciate your patience, the device tool will be soon updated.
Zane: I am sorry; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Jim: a refund?