Hi everyone,
So I exchanged my original HTC One GPe for a replacement due to dead pixels (unfortunately the replacement has dead pixels too, so I'm getting another replacement...). On that original One, I unlocked the bootloader, flashed a custom recovery, and flashed a rooted custom ROM. I didn't even think to try and return it to stock before sending it in...
Anyways, I've heard differing stories on whether this will "void" the warranty. Since the One is a GPe device, isn't that what it's meant for? I also read somewhere about the Magnuson-Moss Warranty Act that states somewhere that the warranty is only void if whatever you did to it caused the defect you're returning it for. In my case, flashing a custom ROM and everything else did not cause the dead pixels, so under this act, it does not void the warranty (there was a whole video about this on XDA).
Furthermore, I asked a Google Support Rep about it, and she said that it's possible I'll be charged because rooting apparently voids the warranty.
I'm confused on this matter. I really really do not want to get charged an extra $600 just for sending in a perfectly working device with a hardware defect. Does anyone have any experience with sending rooted/unlocked devices back to Google? What happened?
Thanks!
So I exchanged my original HTC One GPe for a replacement due to dead pixels (unfortunately the replacement has dead pixels too, so I'm getting another replacement...). On that original One, I unlocked the bootloader, flashed a custom recovery, and flashed a rooted custom ROM. I didn't even think to try and return it to stock before sending it in...
Anyways, I've heard differing stories on whether this will "void" the warranty. Since the One is a GPe device, isn't that what it's meant for? I also read somewhere about the Magnuson-Moss Warranty Act that states somewhere that the warranty is only void if whatever you did to it caused the defect you're returning it for. In my case, flashing a custom ROM and everything else did not cause the dead pixels, so under this act, it does not void the warranty (there was a whole video about this on XDA).
Furthermore, I asked a Google Support Rep about it, and she said that it's possible I'll be charged because rooting apparently voids the warranty.
I'm confused on this matter. I really really do not want to get charged an extra $600 just for sending in a perfectly working device with a hardware defect. Does anyone have any experience with sending rooted/unlocked devices back to Google? What happened?
Thanks!