Long rant. Samsung "Support" seems to be unpopular with a lot of people, but this is my first experience. A sledge hammer would have been quicker, more satisfying, and equally effective.
Samsung has just returned a "new-to-me" Galaxy S7 Edge *without* taking 5 minutes to reload the Boot Code, clearing the dreaded FRS boot loop demanding the original owner's Google Credentials. (At one time, it was probably a corporate phone.) Samsung does not (and dares not) dispute the validity of my purchase. But, they refuse to touch it - because the phone is about 8 months out of warranty. Would you buy a car, if you knew that PAID-FOR manufacturer service would be discontinued on the minute it went out of warranty?
First, they closed two of my "support cases" without reply to my email or my other phone (which is, unfortunately, another Samsung). Then, they created a third "support case" and sent a shipping label. They declared the repair for their nasty "LOCK DEVICE LOCK PRIVACY LOCK" to be $70.31. I happily paid it.
Then they declared that they're shipping the phone back un-repaired. All that I had done was apply a touch-wiz update to enable correct (and settable) screen pressure for touch and swipe actions. I am left with a $200 BOAT-ANCHOR, which they could have fixed in less than 5 minutes. They chose to give me the shaft.
(My Samsung S7-Edge "boat anchor" is not waterproof, and doesn't weigh enough to actually anchor a boat.) I therefore warn anyone who contemplates buying a new Samsung S9 (or S10) phone- they release the phones before the software is fully functional, and any used buyer will be *killed* if they try to apply a software update. You should probably assume that you are trapped in a Samsung treadmill, with each $900 phone "supported" only for it's warranty period, and un-sellable to anyone else.
Samsung? NEVER EVER again. (BTW, the boat anchor was my 5th Samsung phone in a row.)
Samsung has just returned a "new-to-me" Galaxy S7 Edge *without* taking 5 minutes to reload the Boot Code, clearing the dreaded FRS boot loop demanding the original owner's Google Credentials. (At one time, it was probably a corporate phone.) Samsung does not (and dares not) dispute the validity of my purchase. But, they refuse to touch it - because the phone is about 8 months out of warranty. Would you buy a car, if you knew that PAID-FOR manufacturer service would be discontinued on the minute it went out of warranty?
First, they closed two of my "support cases" without reply to my email or my other phone (which is, unfortunately, another Samsung). Then, they created a third "support case" and sent a shipping label. They declared the repair for their nasty "LOCK DEVICE LOCK PRIVACY LOCK" to be $70.31. I happily paid it.
Then they declared that they're shipping the phone back un-repaired. All that I had done was apply a touch-wiz update to enable correct (and settable) screen pressure for touch and swipe actions. I am left with a $200 BOAT-ANCHOR, which they could have fixed in less than 5 minutes. They chose to give me the shaft.
(My Samsung S7-Edge "boat anchor" is not waterproof, and doesn't weigh enough to actually anchor a boat.) I therefore warn anyone who contemplates buying a new Samsung S9 (or S10) phone- they release the phones before the software is fully functional, and any used buyer will be *killed* if they try to apply a software update. You should probably assume that you are trapped in a Samsung treadmill, with each $900 phone "supported" only for it's warranty period, and un-sellable to anyone else.
Samsung? NEVER EVER again. (BTW, the boat anchor was my 5th Samsung phone in a row.)