Service issue on galaxy A21

[Android Central Question]

Not sure if this is the right place to post, so here goes. I recently had my charging port replaced and a couple days later i cant get any service. I am with Metro by t-mobile. I can get service intermittently ONLY when I am IN or CLOSE to a Metro store. As soon as I get close to home and my Wi-fi kicks in, my mobile service stops. When I disconnect wi-fi i have no service whatsoever. I have spoken with customer service and they have assured me that it is NOT a device issue but a service issue. but this has gone on for over two weeks with no resolution. I have put in a different SIM card (at the metro store) and it worked until I got home. I have tried resetting my networks and customer service has done at least 2 network device refreshes with no resolution. I guess my question(s) is this: can it be repaired?, do i need to get a new phone?, is it really a service issue?, will a SIM card from another carrier work? Thanks in advance for any responses

 

[Laura Knotek]

Did you have the charging port repaired by taking the device to the Metro store or someplace else? I'd suggest returning it to the repair place, since it sounds like the repair broke something else. Here's a link to join as a member. https://forums.androidcentral.com/showthread.php?t=409154&p=3754645&viewfull=1#post3754645