News T-Mobile decides it's a bad idea to anger its most loyal customers

[AC News]

T-Mobile's CEO confirmed that the company will not be automatically migrating customers to newer, more expensive plans.

T-Mobile decides it's a bad idea to anger its most loyal customers : Read more

 

[jelp2]

That's good news. I didn't even know they were planning on doing that. I would have been pissed if so, that's for sure!

 

[mustang7757]

With all the Data breaches they Lucky we are loyal

 

[iamhe02]

I'm flabbergasted they ever considered this. I have never heard of any service provider terminating customers' legacy plans and forcing them onto more expensive ones. I'm sure there's good reason for this -- reasons that, unfathomably, T-Mobile had to learn for themselves.

I recently moved to a new town where T-Mobile coverage is poor. The ONLY THING keeping me from switching providers is my legacy plan. If it weren't for that, I'd have been long gone and hard to find by now.

 

[iamhe02]

With all the Data breaches they Lucky we are loyal

Good point! That's no trivial matter.

Other providers in my area have better coverage; my legacy plan is the only thing keeping me with T-Mobile.

 

[mustang7757]

Good point! That's no trivial matter.

Other providers in my area have better coverage; my legacy plan is the only thing keeping me with T-Mobile.

Agree
Welcome to the Forums

 

[BerryBubbles]

I've been following this on Reddit for a while now. People were coming unglued.

If you were notified by T-Mobile that they were going to migrate you to a different plan, you had the opportunity to opt-out of the change & retain your plan.

However, once T-Mobile's migration plans leaked, customers got out the torches & pitchforks.

I'd say it's become a P.R. nightmare for T-Mobile....

 

[BerryBubbles]

I'm flabbergasted they ever considered this. I have never heard of any service provider terminating customers' legacy plans and forcing them onto more expensive ones. I'm sure there's good reason for this -- reasons that, unfathomably, T-Mobile had to learn for themselves.

Technically, they were not forcing anyone into a new plan. You were to be notified 'if' you were on the planned migration. You would then need to contact T-Mobile & opt-out of the change if you did not want to move to that plan.

Don't get me wrong, I wasn't thrilled with the whole scenario. I was waiting to see if I was contacted & if so, I planned on opting-out.

I have a love/hate relationship with T-Mobile.

 

[Bkdodger1]

I was one of the people that actually called them ahead of the rumor date to have them opt me out.. lol I'm not giving up my two lines for $70 all in..

 

[Royce Edwards]

Unfortunately this is only the latest of their "piss off the customer" moves. The first one was when they insisted that you supply a debit card or bank account information to receive auto pay, instead of linking to your credit card. Given their security reputation, or should I say their insecurity reputation, I immediately called them to find out if there was an alternative for a long time customer. Long story short, no alternative. I dropped two mobile lines and transferred them to Mint which uses their network. I kept wireless home internet with them and changed it to an unused checking account. Now every month I pay for my T-Mobile bill with a credit card before auto pay hits.

The only thing they accomplished was losing two lines of service from a long time customer. Trust me they keep doing things like this and they'll find a way to make me jettison their home internet as well. It's such a shame because I used to be such a strong advocate for them. Unfortunately with most companies, they don't appreciate the customers they have only the ones they can win from a competitor. They're certainly not going to win me back anytime soon.

 

[davidnc]

I would have opted out but then saw they changed their minds on going though with forcing people off their old plans.

But even if they had not changed their minds, and I opted out . I still would have started looking at other plans on other carriers .

 

[samagon]

I'm flabbergasted they ever considered this. I have never heard of any service provider terminating customers' legacy plans and forcing them onto more expensive ones. I'm sure there's good reason for this -- reasons that, unfathomably, T-Mobile had to learn for themselves.

I recently moved to a new town where T-Mobile coverage is poor. The ONLY THING keeping me from switching providers is my legacy plan. If it weren't for that, I'd have been long gone and hard to find by now.

I don't know enough about the history of cell providers, but considering how frequently my cable/satellite/streaming service provider changes terms/plans/etc, I'm shocked if it's never happened, and I'll be shocked if it never does happen.

especially if there's no contract involved, if there's no contract, then there's no guarantee that the selected plan will remain available month after month.

 

[requiredusername]

TMobile has never offered disney plus or Apple music. Does anybody even do any research on their own anymore before reporting, or do people just read what another website posts and then make a post on the website they write for based on what they read and their assumptions?