Tablet screen freezes with pop-up box saying that Gmail (or Google Chrome) isn't responding

[dj54321]

Hello,

I've got a 2.5 year old Lenovo m8 tablet with Android 10. My app usage is very basic (VPN, etc), and extremely consistent. I usually have approx 8 Google Chrome windows open.

When I'm using Gmail or Google Chrome, the screen often freezes. 30 seconds later a box appears in the middle of the screen saying:

_________
Gmail (or Google Chrome) isn't responding

X Close app

O Wait

∆ Send feedback
______________

Once I click on "Close app" or "Wait" the screen unfreezes. But it's annoying none-the-less.

This used to occur approx once a week. Now it occurs approx 10 times a day. I'm pretty sure I cannot update my tablet to a more recent version of Android.

Do I need to buy a new tablet with a newer Android version?

Thank you.

 

[B. Diddy]

Have you already tried clearing the app cache and data for either of those apps in Settings>Apps? This kind of issue is usually due to some bit of wonky data.

 

[dj54321]

B. Diddy, after reading your comment I cleared app cache and data for both Gmail and Chrome. I'll let you know the results Monday or Tuesday.

 

[dj54321]

B. Diddy... It's still freezing up as per my original post. Any other suggestions please? Thank you.

 

[mustang7757]

B. Diddy... It's still freezing up as per my original post. Any other suggestions please? Thank you.

Hi.. when u clear apps data force stop them also

 

[dj54321]

Mustang.. ok, I just went back and force stopped the Gmail and Chrome apps, then clicked on "open". (I didn't clear cache and data a second time. Please let me know if I should have.) I'll let you know if screen no longer freezes.

 

[mustang7757]

Mustang.. ok, I just went back and force stopped the Gmail and Chrome apps, then clicked on "open". (I didn't clear cache and data a second time. Please let me know if I should have.) I'll let you know if screen no longer freezes.

I prefer you do the app data then force stop but let's see after the Force stop.

 

[dj54321]

Duplicate post deleted by op

 

[mustang7757]

Test it for now see how it is, if not then go back clear data then force stop it

Sent from my Pixel 7 Pro using Tapatalk

 

[B. Diddy]

If the problem persists, then see if you can wipe the cache partition in the Recovery Menu: https://www.hardreset.info/devices/lenovo/lenovo-tab-m8-row/