why i can't answer incoming calls from my samsung j3

[AC Question]

phone rings but will not let me answer it. only option is to reject the call with message

 

[B. Diddy]

Welcome to Android Central! Show us a screenshot of what you see when you get a call. You'll have to register on this forum first. http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html