How many times has your DNA been replaced?

[Rizz1-2]

Still #1 for me. No issues. Love it!

 

[gforce1963]

[Edited by moderator to remove quoted spam content]

Just don't be a Verizon customer if you want those Google OS updates in a timely manner

 

[dnickb]

I'm currently on #3, but I may be on #4 pretty soon. It will not stay connected to WiFi to save it's battery.

 

[AZDROIDX]

Still on number 1.

I don't have insurance on my devices anyway, so if something goes wrong, I'm S.O. L.

Don't need insurance if the issue is a manufacture defect like software or hardware related that are not caused by you. You have a year with Verizon. never returned my DX or Nexus. My Tbolt went back once for radio issues and the Storm2 was a nightmare with the dust under the screen issue.

 

[Wobblin30]

First SIM issue hit today after picking the phone up this past Saturday.

 

[bratt23]

Still #1 since mid December. Sim issue a few times, took it out and put back in, not a problem since. Love the DNA

 

[vickery1956]

Do work for Verizon Wireless?

 

[bratt23]

Haha no I don't, had previous htc phones on another carrier and when this phone came out switched to Verizon.

 

[stinger22]

#3, first one the Bluetooth was horrible and no one could hear me or understand me. Complained and they claimed they had no reports of Bluetooth issues while at the same time I later discover they were trying to get the update out to fix it. Second one the Bluetooth was flawless but kept rebooting. Third one back to Bluetooth issues, barely usable but doesn't reboot.

Love the phone itself but if had to do it again knowing he Bluetooth issues would not buy the DNA.

 

[orlanka]

Still on my first one which I pre-ordered at launch and I'm using the same SIM I had in my GNex before. I have had the SIM issue a couple times in the past week but seems to have gone away for now.

That said, I'm sure karma will come find me now that I've posted this and my phone will likely self destruct. Don't worry, I'll blame the OP for creating this thread.

 

[anon(924308)]

#3, first one the Bluetooth was horrible and no one could hear me or understand me.

So this is definitely not just quirk with the DNA in general, but an actual defect worth trading for? I have yet to ship mine in because I'm afraid they won't change anything (e.g. "YMMV" on the battery, GPS) or I'll just end up with a busted refurb.

Just curious, if you send it in for repairs, will they replace the bottom microUSB flap? I think I might resell this phone as soon as my 180 days are up, and having the broken flap (although almost unavoidable) will definitely hurt the resale price.

 

[mcguirej]

I am still on number 1, but have been getting the SIM issue all week. So, I may be calling Verizon soon.

 

[john58543]

Still on number one but got the PUK lock today and had to get a new SIM again. That's the second new SIM I've had to get. Frustrating.

Sent from my HTC6435LVW using Android Central Forums

 

[ddsdavid]

I'll say it again, send them back. If it isn't costing them money there is no incentive to fix the problem.

Sent from my HTC6435LVW using Android Central Forums

 

[john58543]

No way for me to send back. Had it three weeks....

Sent from my HTC6435LVW using Android Central Forums

 

[Jennifer Stough]

No way for me to send back. Had it three weeks....

Sent from my HTC6435LVW using Android Central Forums

Did you not buy it new from Verizon? If you did, you have a year to send in for a replacement at no cost for software/hardware malfunctions at no fault to you. You just can't trade in for a different model device after two weeks...

Sent from my Verizon Droid DNA

 

[john58543]

But I can't trade it in for replacement at Verizon store can I? I bought it at a Best Buy....

Sent from my HTC6435LVW using Android Central Forums

 

[Jennifer Stough]

But I can't trade it in for replacement at Verizon store can I? I bought it at a Best Buy....

Sent from my HTC6435LVW using Android Central Forums

Did you buy it new with a contract or off contract?

Sent from my Verizon Droid DNA

 

[john58543]

New with contract. Used an upgrade.

Sent from my HTC6435LVW using Android Central Forums

 

[Jennifer Stough]

New with contract. Used an upgrade.

Sent from my HTC6435LVW using Android Central Forums

I believe you should still be able to return for a refurb of the same model. They won't give you a new DNA like they would within the first two weeks.

Sent from my Verizon Droid DNA