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  1. Thread Author  Thread Author    #1  

    Default Can't connect to my xp computer

    Hi all,

    I have recently gotten the 4.3 upgrade over the air, and it seems that since then, I can't get the phone to connect to my win xp sp3 laptop. As a side note, I also reformatted my laptop at around the same time, so I don't know which machine is the problem. I installed samsung drivers for the note 2, and it does seem to recognize that the phone is hooked up when I plug the usb cable in. In my computer, it shows up as "verizon mobile" until the MTP media player windows dialog box appears. Then the icon for the phone in my computer disappears. The two options I'm presented with on the dialog box are "Transfer files" and "Take no action". It does not matter which I choose-when I pick either and click "ok" the box disappears and nothing else happens.

    Do any of you guys know what's missing here? There's obviously some connectivity, otherwise neither the phone nor the computer would react at all when the cable is connected.
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Can't connect to my xp computer

    Quote Originally Posted by v8440 View Post
    Hi all,

    I have recently gotten the 4.3 upgrade over the air, and it seems that since then, I can't get the phone to connect to my win xp sp3 laptop. As a side note, I also reformatted my laptop at around the same time, so I don't know which machine is the problem. I installed samsung drivers for the note 2, and it does seem to recognize that the phone is hooked up when I plug the usb cable in. In my computer, it shows up as "verizon mobile" until the MTP media player windows dialog box appears. Then the icon for the phone in my computer disappears. The two options I'm presented with on the dialog box are "Transfer files" and "Take no action". It does not matter which I choose-when I pick either and click "ok" the box disappears and nothing else happens.

    Do any of you guys know what's missing here? There's obviously some connectivity, otherwise neither the phone nor the computer would react at all when the cable is connected.
    I would try downloading and installing the drivers again, and restart the PC. After that, try different cables, and USB ports.
  3. #3  

    Default Re: Can't connect to my xp computer

    Make sure you have Windows Media Player 11 installed. It's needed to provide MTP support for Windows XP.
  4. Thread Author  Thread Author    #4  

    Default Re: Can't connect to my xp computer

    Sonofagun, I don't have it installed. Thanks-i'll try that.
  5. Thread Author  Thread Author    #5  

    Default Re: Can't connect to my xp computer

    It worked! I installed WMP11 and reinstalled the samsung drivers and that fixed it.
  6. #6  
    Golfdriver97's Avatar

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    Default Re: Can't connect to my xp computer

    Quote Originally Posted by v8440 View Post
    It worked! I installed WMP11 and reinstalled the samsung drivers and that fixed it.
    Great. Glad to know you fixed it. Thanks for following up. See you around the forums.

    From a Sprint Moto X using AC Forums app

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