****MY PROBLEM WAS SOLVED****
I just got a new phone on 12/31/12. I had switch over from a different carrier. The previous carrier was in my wife's name. I purchased the phone and account at Costco. I got my phone and switched to Verizon from T-Mobile. Then about 30 minutes later I cancelled my wife's account and switched her over. Her phone has been working fine, but mine has not been. I have been unable to receive calls, it goes straight to voicemail. After about an hour of reading through different boards I went to the local Verizon store. They figured it out for me.
Here is what happened. My phone had not been ported correctly. When the Costco cell rep sent my information to be ported, they put that my T-Mobile account was in my name, not my wife's name. So, it only got ported half way, which was why I was able to make calls, but not receive them. He called tech support and eventually landed at their Port Center. They completed the port by changing the name sent from my name to my wife's name since the T-mobile account was in her name. This fixed the problem and the port was completed.
So, hopefully that helps people. See if you have anything in common with me.
1. Did you transfer a number from a different carrier?
2. Was the account in your name or someone else's?
3. Did you get your account and phone from a secondary provider (i.e. Costco, Walmart, etc)?
4. When you speak with Tech Support, see if they can see if your number port was completed.