Well, I finally got fed up enough and several Verizon reps later I convinced them to keep my business and they sent me a Rezound to replace my TB. Ive had it a few days and its not bad, though I do find it gets very hot in my hand and the screen is about 1/8 inch narrower and its even harder to see the bottom buttons in dark red when not lit than when they were white on the TB (and it was hard to find them too!). It does have ICS which isnt bad. Best of luck to all!