1. Android Central Question's Avatar
    New phone with Android 11 instead of old with Android 10. The apps which require logging in are automatically logging out after short time... Had no problem with Android 10, these apps we loggeg in from the start of the phone to the shut down / restart. Can anybody advise how to fix that on Android 11? Thanks a lot!
    12-14-2021 09:39 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Do you mean that the apps are logging your out of your account, such that every time you open them, you have to enter your account name and password for each app again? Or do you mean they're being killed in the background, such that every time you open them, they start fresh instead of from where you last left off?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    12-14-2021 11:26 AM
  3. VVLoja's Avatar
    Do you mean that the apps are logging your out of your account, such that every time you open them, you have to enter your account name and password for each app again?
    Yes, exactly!
    e.g. eWeLink app, which I use to open/close the garage gates and doors ask me to log inn everytime before use, very inconvienent to log in when driving... and some other apps do the same. Before, with Android 10, these apps kept logged in all the time between the phone start and shutdown/restart.
    I think this is due to new Android 11
    12-15-2021 09:16 AM
  4. B. Diddy's Avatar
    Thanks for registering and clarifying! That's odd behavior -- it doesn't sound like it's due to Android 11 itself, since this is not something that was universally noted in Android 11 across all devices. But it could be a bug in how Android 11 was implemented by your phone's manufacturer. Which phone do you have?
    12-15-2021 11:10 AM
  5. VVLoja's Avatar
    Samsung A71 5G SM-A716B, the same problem with A72...
    12-15-2021 01:39 PM
  6. B. Diddy's Avatar
    Do you have any 3rd party battery saver or "RAM booster" apps installed?
    12-15-2021 02:15 PM
  7. VVLoja's Avatar
    No, nothing from 3rd party, all apps from Play store.
    12-17-2021 11:15 AM
  8. B. Diddy's Avatar
    Try wiping the cache partition: https://www.t-mobile.com/support/dev...-galaxy-a71-5g
    12-17-2021 11:34 AM
  9. VVLoja's Avatar
    This simple procedure has not been so easy as on your describtion, had to watch a few videos on youtube how to get my phone to the recovery mode... the one with headphones worked, just my headphones are not with mini USB so I had to connect another phone to imitate the headphones and that worked. I have gone into the recovery mode and have wiped the cache partition. I will see if that helped to keep my apps logged in all the time and will let you know. Thank you for your help!
    12-18-2021 04:48 AM
  10. VVLoja's Avatar
    Unfortunatelly wiping didn't help, the apps are keeping on logging out... Any more ideas?
    12-18-2021 07:25 AM
  11. B. Diddy's Avatar
    Are these all 3rd party apps that are logging out? What about apps that came with the phone? If those are also logging out as well, then see if it also happens in Safe Mode: https://www.t-mobile.com/support/dev...-galaxy-a71-5g
    12-18-2021 11:41 AM
  12. VVLoja's Avatar
    I might be wrong, but i understand "3rd party apps" are not from Play store? All of my apps are "stock" or from Play store, none from any other source. The apps which are logging out have been installed from Play store.
    I have entered the Safe Mode, but all downloaded and installed apps are "disabled in Safe Mode", so I can not check if these will be logging out or not
    12-22-2021 02:20 PM
  13. B. Diddy's Avatar
    No, what I mean by 3rd party apps are any apps you installed that didn't come with the phone. That can include any apps you installed from the Play Store.

    Safe Mode disables any app that didn't come preinstalled on the phone. That's why I was asking if it was only 3rd party apps vs apps that came with the phone that were logging out.

    One app to try might be Facebook, because I think that comes preinstalled on most Samsung phones. Does that one log you out?
    12-22-2021 03:37 PM
  14. mustang7757's Avatar
    Are these apps being put to sleep in device care ?
    What happens if you lock these apps to recent app list?
    12-22-2021 10:31 PM
  15. VVLoja's Avatar
    I've got you, thanks. No, Facebook, GMail and other "stock" apps never log out, only installed from Play Store.
    12-23-2021 02:03 AM
  16. VVLoja's Avatar
    Are these apps being put to sleep in device care ?
    What happens if you lock these apps to recent app list?
    To be honest I do not know how to check that.
    I have found that only these are on "Sleeping app list": Google, Gmail and WhatsApp - I have no problems with all of them, these never log out
    12-23-2021 02:13 AM
  17. mustang7757's Avatar
    To be honest I do not know how to check that.
    I have found that only these are on "Sleeping app list": Google, Gmail and WhatsApp - I have no problems with all of them, these never log out
    You know how to lock apps to recently used apps list ?
    In device care make sure under auto optimization clear apps memory not checked?Apps logging out on Android 11-screenshot_20211223-103401_device-20care.jpg
    12-23-2021 09:38 AM
  18. VVLoja's Avatar
    You know how to lock apps to recently used apps list ?
    In device care make sure under auto optimization clear apps memory not checked?Click image for larger version. 

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    I am trying that, thanks, will let you know if that helps
    mustang7757 likes this.
    12-23-2021 11:03 AM
  19. mustang7757's Avatar
    I am trying that, thanks, will let you know if that helps
    Ok , your welcome!
    12-23-2021 11:06 AM
  20. VVLoja's Avatar
    Ok , your welcome!
    unfortunatelly that does not help, the apps are logging out...
    12-24-2021 05:10 AM
  21. mustang7757's Avatar
    unfortunatelly that does not help, the apps are logging out...
    Which apps exactly are logging out ,if you give a list
    12-24-2021 12:05 PM
  22. VVLoja's Avatar
    Which apps exactly are logging out ,if you give a list
    eWelink and Trackfleet, both from Play Store
    12-24-2021 01:46 PM
  23. mustang7757's Avatar
    eWelink and Trackfleet, both from Play Store
    *You could try uninstall those apps and install again.

    *Contact the apps developer
    *See if any updates to those apps
    12-24-2021 03:42 PM

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