03-13-2017 03:06 AM
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  1. Dave Isser's Avatar
    Just an update, this weekend I tried upgrading the firmware on the Pioneer to 1.03, but still no luck. Has anyone had any luck talking to someone on the Pioneer end?
    04-13-2015 10:29 AM
  2. Dave Isser's Avatar
    Just got off the phone with Pioneer, and he confirmed that they have not been able to get the GS6 to work with the Pioneer NEX systems. He said the issue though has to do with Samsung not being able to run Android Auto and so the issue is on their end. So basically we have to wait for Google and Samsung to figure this out. Perhaps if we all email...
    04-13-2015 10:57 AM
  3. Antagonist_Prime's Avatar
    Just an update.
    I purchased an S6 specifically for Android Auto, but no luck. I had thought the issue was something to do with Samsung phones (as the Nexus 6 and HTC M9 had no issues connecting). I upgraded to the S6 from a Galaxy Note 3 (prior to lollipop update becoming available).
    .
    I installed the OTA update for Lollipop last night on the Note 3 just out of curiosity. I plugged it into the head unit (Pioneer 4100 NEX), and it installed almost instantly and everything worked perfectly including voice control (which I head the S5 was having issues with???). Anyway, just wanted to let everyone know that the OTA update on the Note 3 works perfectly, so the issue must not be touchwiz (as I left it intact just to test). I normally use Nova launcher and tested with it installed as well...it also works flawlessly. Maybe a simple S6 firmware issue? Go figure.

    Note: There had been some speculation about what the cause of the S6 not working was. Here are a few thing that did NOT happen when I plugged the phone in, and a few things I observed.

    1. Hands free or "car mode" did NOT activate when I plugged the phone in, nor did it activate at any time while the phone was connected.
    2. There was no issue with Bluetooth connectivity. Voice works and all data from phone book was available. As for calling, full caller photo on screen along with phone controls you would expect (like dial pad option and mute)
    3. Choice of launcher had no effect. I tried touchwiz, nova and Buzz. All worked just fine.
    4. I tried 3 different cables. 2 standard white samsung cables and one aftermarket with the ferrite (sp) core attached to the end. All seemed to work exactly the same.
    5. Phone continued to charge properly with all 3 cables. This testing took just over an hour and the phone did not heat up during this time.
    6. There were no issues during connection or disconnection of the phone. I even tried unplugging it during active processes (like pulling up traffic, music and making a call). The head unit simply returned to it's normal screen almost instantly, and reconnected without issue when reconnected.

    Let me know if you have any questions about what was done or observed.
    04-13-2015 10:57 AM
  4. cbryancan's Avatar
    It sounds like we are all having roughly the same problems, though it manifests a little differently sometimes. For me, when I plug the GS6 into my 4100NEX, the phone launches android auto and goes through the setup process (just like it did when I first attached my Moto X). But then the head unit goes to this:

    UPDATE: Galaxy S6 now working with Android Auto!-20150413_100820.jpg

    Meanwhile, as far as the phone knows, everything is fine. It shows that it is connected. I get the android auto splash screen that locks everything out. Even when I unplug android auto, the phone still thinks its attached. Here is what the notifications shade looks like AFTER unplugging from the head unit.

    UPDATE: Galaxy S6 now working with Android Auto!-screenshot_2015-04-13-10-08-52.jpg

    What I really DON'T want to have to deal with is Samsung having to push this update through the carriers and it taking months. I'll tolerate simple bluetooth for a while, but I am not going to be happy if I have to wait more than a few weeks for this to work.
    04-13-2015 02:29 PM
  5. Phil Nickinson's Avatar
    It sounds like we are all having roughly the same problems, though it manifests a little differently sometimes. For me, when I plug the GS6 into my 4100NEX, the phone launches android auto and goes through the setup process (just like it did when I first attached my Moto X). But then the head unit goes to this:

    Meanwhile, as far as the phone knows, everything is fine. It shows that it is connected. I get the android auto splash screen that locks everything out. Even when I unplug android auto, the phone still thinks its attached. Here is what the notifications shade looks like AFTER unplugging from the head unit.

    What I really DON'T want to have to deal with is Samsung having to push this update through the carriers and it taking months. I'll tolerate simple bluetooth for a while, but I am not going to be happy if I have to wait more than a few weeks for this to work.
    Yep. That's exactly what I'm seeing. :|
    04-13-2015 04:10 PM
  6. dgwood12's Avatar
    I'm curious...those who are having the problem, did you install the head unit with a microbypass? I doubt it would have an effect but just wanted to know...
    04-13-2015 06:22 PM
  7. Tysonsaurus's Avatar
    Just an update.
    I purchased an S6 specifically for Android Auto, but no luck. I had thought the issue was something to do with Samsung phones (as the Nexus 6 and HTC M9 had no issues connecting). I upgraded to the S6 from a Galaxy Note 3 (prior to lollipop update becoming available).
    .
    I installed the OTA update for Lollipop last night on the Note 3 just out of curiosity. I plugged it into the head unit (Pioneer 4100 NEX), and it installed almost instantly and everything worked perfectly including voice control (which I head the S5 was having issues with???). Anyway, just wanted to let everyone know that the OTA update on the Note 3 works perfectly, so the issue must not be touchwiz (as I left it intact just to test). I normally use Nova launcher and tested with it installed as well...it also works flawlessly. Maybe a simple S6 firmware issue? Go figure.

    Note: There had been some speculation about what the cause of the S6 not working was. Here are a few thing that did NOT happen when I plugged the phone in, and a few things I observed.

    1. Hands free or "car mode" did NOT activate when I plugged the phone in, nor did it activate at any time while the phone was connected.
    2. There was no issue with Bluetooth connectivity. Voice works and all data from phone book was available. As for calling, full caller photo on screen along with phone controls you would expect (like dial pad option and mute)
    3. Choice of launcher had no effect. I tried touchwiz, nova and Buzz. All worked just fine.
    4. I tried 3 different cables. 2 standard white samsung cables and one aftermarket with the ferrite (sp) core attached to the end. All seemed to work exactly the same.
    5. Phone continued to charge properly with all 3 cables. This testing took just over an hour and the phone did not heat up during this time.
    6. There were no issues during connection or disconnection of the phone. I even tried unplugging it during active processes (like pulling up traffic, music and making a call). The head unit simply returned to it's normal screen almost instantly, and reconnected without issue when reconnected.

    Let me know if you have any questions about what was done or observed.
    What carrier are you on?

    Posted via Android Central App
    04-13-2015 07:01 PM
  8. Dave Isser's Avatar
    I don't suppose anyone has tried installing the OTA update on the GS6? or talking to anyone at Samsung?
    04-13-2015 10:50 PM
  9. Phil Nickinson's Avatar
    I don't suppose anyone has tried installing the OTA update on the GS6? or talking to anyone at Samsung?
    Samsung is aware. Google is aware.

    Dunno what update you're talking about, though.
    04-14-2015 06:27 AM
  10. cbryancan's Avatar
    (deleted - can't find a delete option for the post)
    04-14-2015 09:10 AM
  11. cbryancan's Avatar
    I'm curious...those who are having the problem, did you install the head unit with a microbypass? I doubt it would have an effect but just wanted to know...
    I didn't use a microbypass per se. I just wired the green parking brake wire directly to chassis ground. It worked fine and does not address this issue.
    dgwood12 likes this.
    04-14-2015 09:11 AM
  12. Antagonist_Prime's Avatar
    What carrier are you on?
    I am on Sprint.

    In addition to what the previous poster noticed, I also had the issue (when using the S6) that once I unplugged the phone from the head unit, I no longer had any audio until I rebooted the phone or let it sit several minutes. There were no notification sounds nor would any media (8 tracks, mp3, milk) produce any audio. The phone could still be called, but it would not ring for several minutes after disconnecting it. The Note 3 does not suffer any of those problems so far.

    In regard to the micro bypass...odd that you should ask that. Originally I did install the bypass, but removed it thinking it might have something to do with the problem. The S6 did not work in either configuration. I also tried enabling developer options and turning on USB debugging. No joy with any of it.

    I don't suppose anyone has tried installing the OTA update on the GS6? or talking to anyone at Samsung?
    If you mean the OTA that was waiting immediately after activation of the phone, they yes. I did install the updates without a change. I also tried pre and post firmware update on the head unit without success (update was supposed to increase compatibility).
    04-14-2015 10:10 AM
  13. cbryancan's Avatar
    I am on Sprint.

    In addition to what the previous poster noticed, I also had the issue (when using the S6) that once I unplugged the phone from the head unit, I no longer had any audio until I rebooted the phone or let it sit several minutes. There were no notification sounds nor would any media (8 tracks, mp3, milk) produce any audio. The phone could still be called, but it would not ring for several minutes after disconnecting it. The Note 3 does not suffer any of those problems so far.
    I believe the phone still thinks its attached via bluetooth, so it's sending the audio out that way. On Android Auto, audio streams over bluetooth, not USB. I would guess that simply cycling the bluetooth would fix that. Though I don't plan on regularly attempting the Android Auto now that I know it doesn't work, so it shouldn't be necessary often.
    04-14-2015 10:15 AM
  14. Tysonsaurus's Avatar
    I am on Sprint.
    Hmmm. I have a note 3 on ATT updated to lollipop and lost my voice actions over Bluetooth with my pioneer avh-x5500bhs...worked fine on kit Kat. Hooked my note 3 up to a 4100nex at an audio store and android auto worked fine but they didn't have the mic hooked up so I don't know if the voice actions worked or not. Don't really want to spend the money on the nex if the voice actions aren't working. Gives me a slight bit of hope since yours worked.

    Posted via Android Central App
    04-14-2015 10:58 AM
  15. Antagonist_Prime's Avatar
    I believe the phone still thinks its attached via bluetooth, so it's sending the audio out that way. On Android Auto, audio streams over bluetooth, not USB. I would guess that simply cycling the bluetooth would fix that. Though I don't plan on regularly attempting the Android Auto now that I know it doesn't work, so it shouldn't be necessary often.
    Yes, the phone does think it is still attached (as the Android Auto screen has to be manually dismissed). As for the bluetooth audio, the bluetooth audio mode can be selected on the head unit and there is still no audio. I did try cycling the bluetooth, and it made a "pop" when it reconnected, but still took roughly 2 minutes before it started being audible on its own (a warm or cold reboot fixes it as well).

    ...Don't really want to spend the money on the nex if the voice actions aren't working. Gives me a slight bit of hope since yours worked.
    If there is anything specific you would like for me to test I am willing to do that so that you have more information to go on. If so, just let me know.

    I returned the S6 since the note is working fine. I guess I will wait on the Note 5, which hopefully will work and just be an improved S6 on steroids, LOL
    04-14-2015 11:20 AM
  16. cbryancan's Avatar
    I decided to report the issue to Samsung, just to make sure it is logged. And this is what I got back:

    Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

    It must be inconvenient as your phone (SM-G925T) is unable to work with the Pioneer 4100NEX.

    Thank you for the screen shot provided. I can understand your requirement in getting the issue fixed and this is not a known issue at Samsung. However, I will be glad to assist in providing the required information.

    Here are a few suggestions to fix this issue:

    1) DISABLE BLUETOOTH:

    Please try disabling the Bluetooth on your phone and try connecting it to the Pioneer 4100NEX.

    2) ALTERNATE CABLE:

    If the issue persists, please try connecting an alternate cable and check if you are experiencing the same issue as before.

    3) ALTERNATE BLUETOOTH DEVICE:

    Also, please try connecting your phone with an alternate Bluetooth device and check with the result. This helps you to isolate whether the issue is with the phone or with the cable.

    If the issue persists even after trying with an alternate cable and on an alternate Bluetooth device, it seems that the issue might be with the phone.

    In this case, please try performing the Soft Reset on your phone. Soft reset refreshes the internal settings of the device.

    a. Press and hold down the Volume down Key and the Power Key for approximately 7 seconds.

    b. The device should now reset.

    You can try the above steps if you have not performed them after the issue started. Trying soft reset resolves the issue most of the times.

    If the issue persists even after performing the Soft Reset, the issue might be with the third-party applications installed (if any). It may be necessary to boot your device in Safe mode if you wish to troubleshoot whether or not added applications are causing problems with the device. Safe mode will load only basic system software.

    Follow the general steps below to boot your device into Safe mode.

    a. Power off the device.

    b. Press and Hold the Power Key.

    c. When the Samsung Galaxy S6 Logo displays, release the Power Key and immediately hold down the Volume down Key.

    d. Keep holding down the Volume down key until the device boots up completely.
    e. If successful, the Safe Mode dialogue will appear on the device screen in the bottom left corner.

    f. To exit Safe Mode, reset the device as normal.

    If the device is working as expected after you put the device into Safe Mode, the issue may be due to a recently updated or installed app.

    Kindly perform the above mentioned steps and I am positive that the issue will be fixed.

    Please feel free to get back to us if you have any further concerns.

    Should you desire additional assistance, we invite you to access the web-link Contact Samsung Support to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

    For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.

    Thank you for choosing Samsung products.

    If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

    Sincerely,

    Sophee.
    So useless....
    04-14-2015 12:31 PM
  17. Tysonsaurus's Avatar
    If there is anything specific you would like for me to test I am willing to do that so that you have more information to go on. If so, just let me know.

    I returned the S6 since the note is working fine. I guess I will wait on the Note 5, which hopefully will work and just be an improved S6 on steroids, LOL
    When you have android auto working does the mic button work in the top left hand corner for your voice actions on the head unit? With the phone disconnected from android auto and only hooked up via Bluetooth does the phone icon work for voice actions on the head unit? Thanks a lot for your help!

    Posted via Android Central App
    04-14-2015 06:36 PM
  18. Covert_Death's Avatar
    hi guys, i just found this post. I just wanted to refresh it as I am having the same issue with my ATT s6 edge.
    04-20-2015 06:29 PM
  19. Phil Nickinson's Avatar
    hi guys, i just found this post. I just wanted to refresh it as I am having the same issue with my ATT s6 edge.
    Careful with the bumping, but, yeah, we're still waiting.
    04-21-2015 04:56 AM
  20. Covert_Death's Avatar
    so I just talked with Sammy support and they claim to still be unaware of the issue. I asked the person to please escalate the issue to R&D to make sure that they are at least aware of the issue and he said he was writing up a report with this forum post as we talked to push to R&D...... Not sure why they keep saying they are unaware if google is aware and working with them on it.
    04-21-2015 08:33 AM
  21. anon(4946556)'s Avatar
    Has anyone tested with the new Google Play Services 7.3 installed? I know it's a shot in the dark but they did change how they handle Android Wear notifications. Maybe there is some overlap.
    04-21-2015 04:05 PM
  22. Roberto Milev's Avatar
    I noticed an update of the Android Auto app this morning and decided to try again on the 4100NEX. Lo and behold, it worked! Well at least partially

    The interface comes up and seems fully functional, but there seems to be no sound coming through the USB interface. There is sound for phone calls (which I think is bluetooth), but Music, navigation and all other sounds do not seem to work.

    Also, the phone is no longer locked when in AA mode, i.e. I am able to navigate, open apps etc. while connected to the car (just like on Apple).

    I have not yet updated the firmware update to 1.03, so will try that next and see it it helps.
    04-21-2015 04:30 PM
  23. Phil Nickinson's Avatar
    GS6 now works fine. I'll update this thread title accordingly.

    UPDATE: Galaxy S6 now working with Android Auto!-galaxy-s6-android-auto.jpg
    04-21-2015 05:50 PM
  24. Averix's Avatar
    So, they update the S6 so it can use Android Auto and take away OK Google from any screen other than Google Now or in the Google Search app. Seems like a bad trade.
    04-21-2015 06:28 PM
  25. freddytireguy's Avatar
    The big question is whether they fixed the battery drain bug. Far more users are affected by the bug than Android Auto.

    Posted via the Android Central App
    04-21-2015 07:25 PM
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