Pixel XL - Notifications and media no sound with Android 9 update

[HalfzeRO]

After updating to Android 9 I lost all sound for notifications and media with my Pixel XL, the only time I get sound is with bluetooth or plugging in my headphones. I did a factory rest on phone and I got sound back for notifications and media, but that only last about 30 min and then I'm back to no sound. So now after a couple days the notification and media sounds come and go at random.

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

 

[tnvkenyon]

My 2xl with Pie does the same thing. No sounds in safe mode either. Seems to be something going on...

 

[North Wind]

Same thing for mine--just started happening an hour ago.

 

[momsstuff]

Same thing here, with my Pixel 2 XL, but I still had notifcatian sounds, but the phone did not ring. I contacted Google support. The tech asked if it happened after I went to Andoid P. After about a half hour, he asked me to do a factory reset. I kind of chicked out. I looked at what apps I just updated. I ended up deleting True Caller. Then I shut the phone off and turned back on. My phone rings now. I will keep an eye on it and see what happens.

 

[HalfzeRO]

Booting into safe mode didn't bring sound back for notifications and media. After doing some research and posting on https://groups.google.com/a/googlep...892-bfa5-b883c70d2d69@googleproductforums.com
The only solution that worked was to factory reset and not do a data recovery. That worked for a bit as I was able to get my sound back for notifications and media, but it was a short fixed, then back to square one with no sound.
I thought maybe being in the beta then updating to the final release Android 9 may have caused a issue with the no sound, so flashed my pixel Xl with the latest stock ROM (Android 9) and the problem still persist. So in the end I just went back to Android 8.1 and now I have no issues.

 

[Robert Walker8]

Mine is doing same thing,no sound notification. How does this get fixed?

 

[HalfzeRO]

You can try doing a factory reset to Pixel Xl phone (this will wipe all data on the phone). If you're not sure how to do a factory reset you can check this link: https://support.google.com/pixelphone/answer/4596836?hl=en
After doing a factory reset, don't restore you backup data/settings.

It seems some settings from the old DND are not compatible with the new DND.

 

[usmankhalid]

I have the same issue. Please guide on how to downgrade.

 

[gquiring]

I finally decided to sit down today and figure this issue out. This is an old bug, I had the exact same problem with Marshmallow and my Nexus 6P. It is related to Do Not Disturb.

So here's what I did to fix it. I sent a text to my phone and no sound came. Rebooted, sent another text and it made a sound. Sent another text, no sound, several more texts - no sound.

I remember making a monthly meeting in my calendar that would DND my phone for an hour during the meeting. But I had removed the DND thinking that was the issue. So I decided to delete the monthly meeting from my calendar. Guess what??? Sent a text and I got a sound!!! Sent another one, got a sound, sent a few more and now it works perfectly.

So somehow there is kink with Google Calendar and DND's. It could be with DND's that were created with prior versions of Android.

I just had a feeling this was the issue after reading how many would factory reset their phone and the bug would come back. Once it brings in your calendar data it's hosed. I hope this helps. It was a really annoying bug.

 

[Alberta Blue]

Had the same issue, and fixed it by doing the following.

Settings-->Connections-->Bluetooth

Click the 3 dots top right, then choose advanced.

Enable dual audio. Disable Media Volume Sync.