1. Dazzle1972's Avatar
    I have a XZ2. It has recently been sent back to sony for a master unlock. Prior to be bening sent off the style touch case worked well. IE: Use the phone with the case shut.
    Since coming back i cant get the phone to recognise the case. I have even bought a new case and this wont work either.
    Have they switched something off during the fix?
    Is there a setting i need to look at?
    05-23-2020 11:18 AM
  2. mustang7757's Avatar
    Which touch case is this ? Have you talked to Sony about it?
    05-23-2020 11:33 AM
  3. mustang7757's Avatar
    05-23-2020 11:36 AM
  4. mustang7757's Avatar
    I have a XZ2. It has recently been sent back to sony for a master unlock. Prior to be bening sent off the style touch case worked well. IE: Use the phone with the case shut.
    Since coming back i cant get the phone to recognise the case. I have even bought a new case and this wont work either.
    Have they switched something off during the fix?
    Is there a setting i need to look at?
    Hi, welcome!
    05-23-2020 11:51 AM
  5. Dazzle1972's Avatar
    HI
    Its the SCTH40 case.
    05-23-2020 11:54 AM
  6. B. Diddy's Avatar
    Welcome to Android Central! Just curious, what do you mean that you sent it back to the for a master unlock? Did you forget your password/PIN, and Sony offered to do a reset to allow you to set the phone back up again?
    05-23-2020 09:02 PM

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