My pc does not recognize my j7 neo

[Android Central Question]

Version: 9
I have done many things, activate developer mode and usb debugging, put MTP, do *#0808# and nothing, it should be clarified that if it works with this usb but on other devices, then it is not the fault of my usb.
Download a (cellular) application that tells me USB Dennied and MTP disabled.

 

[mustang7757]

You you tried different cables and ports?

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.https://forums.androidcentral.com/showthread.php?t=409154

 

[anon(10614692)]

Try installing Samsung USB drivers

 

[B. Diddy]

Welcome to Android Central!

it should be clarified that if it works with this usb but on other devices, then it is not the fault of my usb.

I'm not quite sure what you mean. Are you saying that the USB cable you're using works on other devices for data transfer?

Have you already made sure your phone's USB port is clear of any debris by blowing it out with a can of compressed air?

 

[Guido Mammana]

Thank you Mustang for telling me to create an account.

As for the rest, I already have the latest Samsung drivers installed and, as I said in the post, with the same usb my mother's phone works, so it is my cell phone and the usb is healthy, my usb port is clean And I remember that a while ago I had used the cell phone to connect it to the computer and everything was working fine but not anymore ...

 

[methodman89]

What is your selection here?

 

[mustang7757]

Thank you Mustang for telling me to create an account.

As for the rest, I already have the latest Samsung drivers installed and, as I said in the post, with the same usb my mother's phone works, so it is my cell phone and the usb is healthy, my usb port is clean And I remember that a while ago I had used the cell phone to connect it to the computer and everything was working fine but not anymore ...

Hi welcome to AC!

Have you tried safe mode ?

 

[Guido Mammana]

yes my phone is in MTP + ADB and I tried in safe mode and nothing

 

[methodman89]

Try going to the windows website and download the latest Samsung USB Drivers for Mobile Phones and reattempt. Good luck.

 

[mustang7757]

yes my phone is in MTP + ADB and I tried in safe mode and nothing

I would try that to redownload drivers but also can you test on another computer your phone?

 

[Guido Mammana]

I cannot test on another computer, I have already reinstalled the drivers and nothing either

 

[mustang7757]

What about factory reset?

 

[Guido Mammana]

I did it and nothing

 

[mustang7757]

Not sure we can try anything else, and don't have access to another computer, maybe have repair center look at it