1. Android Central Question's Avatar
    I recently dropped my Samsung phone and damaged the screen to the point I needed to send it to Asurion for a replacement. The phone turned on, but the screen stayed black. Call it ignorance, but I didn't realize it would be wise to factory reset the device before sending it in. I also didn't have a pass code to unlock the screen.

    I already received my new device, but I am worried about all the personal information, passwords, etc. that would be accessible on the old device.

    I read about wiping the device using the Android Device Manager, but I would assume it is too late for that since I already have my new device.

    How might Asurion wipe the phone if the screen is not functioning.

    Does anybody have any words of advice?
    10-19-2020 09:27 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I'm pretty sure these companies would make sure to reset the phone if possible, if it already wasn't. But if it hasn't been and your Google account is still associated with the phone, then using Google's Find My Device can send a remote wipe command. https://support.google.com/android/answer/6160491?hl=en

    You could also use Samsung's Find My Mobile: https://findmymobile.samsung.com/

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    10-19-2020 11:33 AM

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